Concierge Retail Service Representative

Andersen Corporation; Middleburg Heights (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical Coverage

Dental Coverage

Vision Coverage

FSAs/HSA/HRA

Life Insurance

Paid Time Off

Paid Holidays

Paid Maternity Leave

Paid Parental Leave

Career Growth

Job summary

Andersen Corporation is seeking a Concierge Retail Service Representative (RSR) to act as the single point of contact for homeowners, coordinating with Sales and Install teams to ensure a customized communication experience. The role focuses on delivering Signature Service and advancing each homeowner’s project smoothly from start to completion.

Ideal candidates bring 2+ years in customer service, solid data-entry skills, and strong communication.

Qualifications

• 2+ years customer service experience.
• Solid and accurate data entry skills.
• Strong communication and time management skills.
• Competency in Microsoft Office software.
• High attention to detail and organization abilities.
• Excellent interpersonal skills and the ability to manage simultaneous task.

Responsibilities

• Provide Signature Service customer service to homeowner.
• Create and maintain homeowners’ job files.
• Build a concrete relationship with the homeowner.
• Work with RSR’s to move the homeowner’s job through the process.
• Work with Sales Reps to resolve any paperwork issues, change orders, on-hold jobs, or Job’s in Progress.
• Resolve any post install situations.
• Schedule homeowners’ technical measure, installation date, and reminder calls.
• Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress.
• Send out the post installation survey and resolve any post installation situations.

Skills

Customer service

Communication

Time management

Interpersonal skills

Attention to detail

Tools

MS Office

Job description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.

JOB DESCRIPTION:

The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales and Install teams to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes.

RESPONSIBILITIES:

• Provide Signature Service customer service to homeowner
• Create and maintain homeowners’ job files
• Build a concrete relationship with the homeowner
• Work with RSR’s to move the homeowner’s job through the process
• Work with Sales Reps to resolve any paperwork issues, change orders, on-hold jobs, or Job’s in Progress
• Resolve any post install situations.
• Schedule homeowners’ technical measure, installation date, and reminder calls
• Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
• Send out the post installation survey and resolve any post installation situations

QUALIFICATIONS:

• 2+ years customer service experience
• Solid and accurate data entry skills
• Strong communication and time management skills
• Competency in Microsoft Office software
• High attention to detail and organization abilities
• Excellent interpersonal skills and the ability to manage simultaneous task

PAY RANGE:

$24.95 - $36.15

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING:

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER:

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.