Concierge Rep

Equinox Fitness Club; Culver City (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Equinox Fitness Club is seeking a Concierge Rep to handle member inquiries across various platforms. This role emphasizes customer service, effective communication, and problem-solving skills. Join a dynamic team that values high performance and community success.

Benefits

Complimentary Club membership

Competitive salary

Benefits and commission opportunities

Incentives for Personal Training, Pilates, Spa, and Shop

Qualifications

• Must be customer service oriented.
• Exceptional written and verbal communication skills.
• Strong ability to multi-task.

Responsibilities

• Managing inbound/outbound inquiries via phone, email, and social media.
• Handling member interactions with high hospitality.
• Achieving personal and team response goals.

Skills

Customer Service

Communication

Detail Oriented

Multi-tasking

Solutions-oriented

Education

High School Diploma

Tools

Salesforce

MotionSoft

Job description

Concierge Rep

Overview

OUR STORY

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate abouthigh performance livingand we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes adisruptive approachto unleash it. Wedream bigand don’t settle for the status quo. Wesweat the details. We never accept less than110%tohelp each otherdeliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We valuehumilityand ateam approachat every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others, then we are excited to discuss career

Job Description

A Concierge Rep is responsible for effectively handling member and guest inquiries, questions, and concerns across all clubs in the Equinox brand via Phone, Email, Text (SMS), Social Media, and Chat.

RESPONSIBILITIES

• Managing inbound/outbound phone calls, emails, SMS, chats, and Social Media inquiries from members, leads, and guests.
• Handling all member and guest interactions with the highest level of hospitality and professionalism.
• Attempt to resolve all member complaints or concerns without escalating the case to an Equinox club.
• Assisting member and guests with all incoming inquiries; some examples being club amenities, hours of operation, club staf f, in-house events, ancillary businesses, and Group Fitness.
• Participating in any Concierge Campaigns if assigned (Outbound contact and member outreach, etc)
• Saving members from cancelling by either reselling the membership, converting to freeze, or transferring member to another club of choice or partnering with Concierge leadership.
• Abiding by all Equinox Policies & Procedures and Business Rules when handling member, lead, and guest cases.
• Ef ficiently and effectively escalating urgent cases to Concierge leadership.
• Achieving and exceeding personal and team response goals, as well as Save/Sales goals, if assigned/applicable.
• Completing all necessary wrap-up work in a timely manner.
• Seize opportunities to upsell when they arise (membership upgrades, ancillary sales, etc).
• When assigned, working with specific populations of Equinox members and/or extrernal brand representatives.

Qualifications

• Must be customer service oriented
• Previous call center, customer service, and Equinox experience preferred
• Exceptional written and verbal communication skills
• Solutions-oriented, organized, and highly attentive to detail
• Familiarity with Salesforce and MotionSoft preferred
• Must be detail oriented and analytical
• Strong ability to multi-task
• High School Diploma

Pay Transparency: $18.25 per hour

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website athttps://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.