Concierge / Receptionist - Oak Park, IL

American House Senior Living Communities; Oak Park, Seattle (IL, WA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in senior living is seeking a dedicated Concierge to enhance the quality of life for residents. This full-time position involves ensuring exceptional customer service, managing communications, and supporting daily operations. You'll play a vital role in fostering a welcoming environment, addressing resident needs, and overseeing activities. Join a compassionate team committed to enriching lives and delivering quality care. If you are passionate about service and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in customer service roles, preferably in a senior living environment.
• Strong communication skills and ability to manage multiple tasks.

Responsibilities

• Ensure high-quality customer service for residents and guests.
• Manage phone calls and direct residents to their destinations.
• Address resident concerns and provide clerical support.

Skills

Customer Service

Multiline Telephone Management

Word Processing

Administrative Support

Emergency Procedures

Tools

BILD Sales System

Spreadsheets

Email

Job description

Full Time - 2nd Shift

Concierge Position Summary

Under the general direction of the Executive Director, the primary responsibilities include, but are not limited to, managing the building's integrity during weekends and scheduled times.

Primary Responsibilities for Concierge:

• Ensure the highest quality of customer service for residents
• Answer multiline telephone, screen, and direct calls
• Greet guests and residents, directing them to the correct destination
• Respond to and address resident concerns during the shift
• Provide general administrative and clerical support
• Schedule appointments
• Receive and sort mail and deliveries
• Proficient in word processing, spreadsheets, and email
• Carry out emergency procedures as required
• Use the BILD sales system effectively
• Oversee weekend activities
• Notify the Executive Director of emergencies
• Report areas or articles needing repair to the Assistant Director
• Perform other duties as assigned by the Executive Director

About American House Senior Living Communities

Founded in 1979, American House Senior Living Communities aims to provide high-quality, affordable housing for seniors. Our mission is to enrich lives by fostering meaningful relationships, and our vision is to be an innovative leader in senior housing, committed to passionate care delivered by compassionate staff.