Concierge/Receptionist

Distinctive Living; West Milford (NJ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental and Vision benefits

Paid Time Off

401k Retirement Plan & Life Insurance

Team Member Assistance Program

Job summary

Distinctive Living in West Milford seeks a part-time Concierge to serve as the first point of contact for residents and guests, greeting visitors and answering inquiries both in person and by phone. The role supports sales, marketing, and the business office while maintaining a welcoming lobby environment.

The ideal candidate provides exemplary customer service, can manage multiple tasks, and upholds confidentiality and company policies. Weekend and evening availability is required.

Qualifications

• Six months of receptionist experience required.
• Proficient in Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Able to greet visitors and answer phones professionally.
• Maintain confidentiality of resident information.

Responsibilities

• Proactively assist residents, families, visitors and employees with questions to create a positive experience.
• Greet visitors, answer calls, forward messages and manage the lobby area.
• Support sales and marketing by handling inquiries and tours when needed.
• Assist the business office with resident documentation and files.
• Encourage participation in activities and uphold company policies.

Skills

Receptionist experience

MS Word & Excel

Verbal communication

Written communication

In-person communication

Education

High School Diploma or equivalent

Job description

Welcome to Distinctive Living, we're seeking a Part time (days/nights/weekends) Concierge for our Mira Vie at West Milford location.

Here at Distinctive Living, we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.

The Concierge acts as the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. Pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.

Benefits when choosing a career with Distinctive:

• Medical, Dental and Vision benefits
• Paid Time Off
• 401k Retirement Plan & Life Insurance
• Team Member Assistance Program

Responsibilities:

1. Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
2. Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
3. Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
4. Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
5. Promote and encourage residents to participate in activities.
6. Follow and communicate company policies and procedures.
7. This job description provides a framework for the job; other duties may be assigned as necessary.

Required Skills and Experience:

• High School Diploma or equivalent required.
• Must have six months of experience in a receptionist role or similar function.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.
• Able to communicate verbally in person and over the phone.

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