Concierge

Mira Vie at Manalapan; New Jersey; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental and Vision benefits

Paid Time Off

401k Retirement Plan & Life Insurance

Team Member Assistance Program

Job summary

Distinctive Living in Manalapan, NJ is seeking a Per Diem Concierge to warmly greet visitors, assist residents and families, and support sales, marketing and the business office. You will manage the lobby experience, answer calls, process inquiries, and help coordinate tours and activities while upholding our service standards.

You will work in a friendly team, providing excellent customer service and contributing to a welcoming community experience for residents and guests.

Qualifications

• Six months of receptionist experience required.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word and Excel preferred.
• Ability to greet visitors and interact professionally in person and by phone.

Responsibilities

• Greet residents, families and visitors warmly and professionally.
• Monitor lobby area, answer calls, direct guests, and manage messages.
• Support sales, marketing and the business office as needed, including tours.
• Assist with resident documentation and package handling; promote activities.

Job description

Welcome to Distinctive Living, we're seeking a Concierge (Per Diem) for our Mira Vie at Manalapan.

Here at Distinctive Living, we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.

The Concierge acts as the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. Pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.

Benefits when choosing a career with Distinctive:

• Medical, Dental and Vision benefits
• Paid Time Off
• 401k Retirement Plan & Life Insurance
• Team Member Assistance Program

Responsibilities:

1. Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
2. Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
3. Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
4. Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
5. Promote and encourage residents to participate in activities.
6. Follow and communicate company policies and procedures.
7. This job description provides a framework for the job; other duties may be assigned as necessary.

Required Skills and Experience:

• High School Diploma or equivalent required.
• Must have six months of experience in a receptionist role or similar function.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.
• Able to communicate verbally in person and over the phone.