Concierge/Receptionist

Lakewood Retirement Community-LifeSpire; Richmond (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition and Educational Reimbursement

Flexible scheduling & generous PTO

Supportive environment to grow your 2

4.5% dollar for dollar match on our 4O

Job summary

Lifespire of Virginia is seeking a dedicated Concierge to support resident safety and campus operations on site in Richmond, VA. You will monitor entrances, assist residents, and coordinate with security staff to ensure a calm and secure environment for our residents and team.

This role emphasizes quick problem-solving, logs management, and strong teamwork while engaging with the Lifespire community of residents and leaders.

Responsibilities

• Oversee and maintain the safety and security of residents, staff, visitors, and buildings on campus.
• Address the needs and concerns of senior adults.
• Maintain logs and records accurately and timely.
• Follow Concierge schedules and routines.
• Resolve problems quickly, accurately, and appropriately as they arise.
• Respond promptly during emergencies and drills.
• Assess and react calmly in emergency situations.
• Interpret and respond to residents' urgent care needs and dispatch appropriate responses.
• Collaborate with Security staff.
• Operate campus systems and software (computers, email, internet) related to life safety.

Tools

SARA system

Job description

3:00pm – 11:30pm

Join us atLifespire of Virginiawhere we impact lives and build careers! We are a regional leader in senior care.

We are seeking a very special candidate for this important role! We offer perks such as discounted meals, team member appreciation events, flexible scheduling, and generous paid time off. We have a strong 50-year reputation for workplace excellence and our leadership demonstrates team member commitment and appreciation every day!

Benefits

• Tuition and Educational Reimbursement

• Flexible scheduling & generous PTO plan

• Supportive environment to grow your career

• 4.5% dollar for dollar match on our 403B

• Amazing residents, team members, and leaders!

Essential Duties and Responsibilities:

• Responsible for overseeing and maintaining the overall safety and security of residents, staff, visitors, and buildings on campus.

• Relates to the needs and concerns of senior adults.

• Maintains appropriate logs and records in a timely and accurate fashion.

• Follows Concierge schedules and job routines.

• Quickly, accurately, and appropriately solves problems as they arise.

• Responds in a timely manner during emergency response and drills.

• Assesses and reacts calmly in emergency situations.

• Quickly, accurately, and appropriately interprets and responds to resident’s urgent care needs and dispatch appropriate response(s) to calls for assistance.

• Works closely and cooperatively with Security staff.

• Uses personal computers and programs tied to the campus emergency response system.

• Works in conjunction with SARA system.

• Performs various computer-based tasks such as data entry, email, internet, and various other software and program use.

• Reports believed resident neglect, abuse, or concern for general well being to management.

• Reports wear & tear in furnishings, structural defects, equipment break downs, and evidence of pests to management and/or the Maintenance Department.

• Uses equipment daily including radios, computers, carts, phones, etc.

• Properly stores, maintains, and uses equipment and supplies.

• Complies with infection control regulations, guidelines, and policies.

• Maintains a clean and presentable work area clear of any trash, food containers, etc.

• Attends all required meetings, in-services, and completes all Relias training assignments.

• Assists in in-servicing relating to life safety services.

• Concierge will be frequently walking and standing to conduct the Visitor, Vendor and Contractor Check-In procedures at the Guardhouse.

• Concierge will be frequently walking and standing to complete the Guardhouse Visitor Log and issuing of the Visitor Pass to allLifespire of VirginiaVisitors.

• Conduct manual operations of the Main entrance vehicle gates as needed through the manual gate controls.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.