Concierge (PT Evening | The Waycroft)

B. F. Saul Company; Arlington (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dynamic Concierge to join their team at a luxury residential property. This part-time role focuses on delivering exceptional customer service, ensuring residents feel welcomed and safe. Responsibilities include greeting residents, managing inquiries, and ensuring building security. If you possess strong organizational skills and a passion for customer service, this is an exciting opportunity to grow in a supportive environment that values excellence and ethics. Join a team where your contributions make a difference!

Benefits

Competitive Salary

Sales Incentive Program

Tuition Reimbursement

Commuter Benefits

PTO

Supportive Work Culture

Qualifications

• Strong customer service background required.
• Ability to work under pressure with attention to detail.

Responsibilities

• Provide superior customer service at the front desk.
• Manage multiple phone lines and direct calls appropriately.

Skills

Customer Service

Organizational Skills

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Tools

Yardi

Job description

Company Overview:

Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), and The Milton at Twinbrook Quarter. Coming soon Hampden House (2025).Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills?

If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Concierge with B.F. Saul Company & Affiliates at The Waycroft.

Under the direction of the General Manager, the Part-Time Weekend Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. This shift is Saturday & Sunday, 3:00 pm – 11:00 pm.

Job Description

As a Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of Concierge include:

·Having a gracious approach to all activities.

·Always presenting a professional image.

·Greeting and responding to resident requests and inquires.

·Addressing residents’ concerns in accordance with the company's customer service standards.

·Ensuring that only authorized individuals enter the building.

·Managing multiple phone lines and directing them to the appropriate destination.

·Assisting with resident packages and mail.

Requirements/Experience/Education

As a Concierge you will need the following:

·Highschool diploma or GED.

·Related experience as a concierge or a strong customer service background.

·Ability to work under pressure.

·Strong organizational skills, attention to detail, and excellent follow-through skills.

·Strong written, verbal, and computer skills.

·Knowledge of Yardi is a plus.

Physical Requirements

As a Concierge you must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down.

Benefits

We offer our Concierge a competitive salary ($17.50/hr. - $21/hr. based on experience), a sales incentive program, tuition reimbursement, commuter benefits, PTO, a welcoming and supportive work culture that values excellence, ethics, and results, and much more.

Apply to join our dynamic team and take your career to new heights today!

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The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please [e-mail] 301-986-6000.

Equal Opportunity Employer/Veterans/Disabled