Concierge-Nights

Sr Companies; Pearland (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Sr Companies in Pearland, TX is seeking a friendly front desk/clerical assistant to support residents, families, and visitors. You will answer the telephone courteously, greet guests, route inquiries, and perform routine clerical tasks to keep the community running smoothly.

This role requires empathy, teamwork, HIPAA awareness, and the ability to follow policies. A high school diploma or GED is required, with prior office experience a plus.

Qualifications

• High school diploma or GED required.
• Healthcare or senior living experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet residents, families and visitors with empathy and respect.
• Answer phones and route inquiries courteously.
• Assist in scheduling new hires and completing new hire paperwork.
• Receive and route incoming and outgoing mail.
• Type all correspondence as requested.
• Maintain HIPAA compliance and confidentiality.

Skills

Empathy & courtesy

Phone etiquette

Communication

Teamwork

Microsoft Office

Education

High school diploma or GED

Job description

Job Details

Job Location: Larkspur at Shadow Creek - Pearland, TX 77584

Salary Range: $18.00 - $22.00 Hourly

Summary: Enhances and improves the SRIM experience for our residents, families, and visitors,promotes the core value of the Golden Rule, answers the telephone courteously, and executesroutine clerical work by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Speaks to and interacts with residents, families, and visitors while showing empathy, kindness, compassion, and respect. *
• Answers phone with a welcoming and inviting attitude, and always responds courteously.
• Assists in scheduling new hires for review and completion of new hire paperwork. *
• Assists the Business Office Manager when needed. *
• Receives and routes incoming and outgoing mail when needed. *
• Types all correspondence as requested. *
• Responds promptly and courteously to resident's request for assistance including phone calls and requests from family members and visitors. *
• Greets families and visitors, ascertains the nature of their business and introduces to the appropriate department head.*
• Answers questions to prospects regarding the community in the absence of the Sales Director.*
• Communicates effectively in a language that each resident is capable of understanding.*
• Ensures residents and/or responsible parties sign residents out when they leave the community.*
• Follows written and verbal instructions.*
• Practices good body mechanics and safe working habits.*
• Observes and reports safety hazards immediately to supervisor.*
• Demonstrates an ability to know each resident and family member by addressing by name.*
• Knows, understands, and follows established policies and procedures in emergency situations.*
• Works as a team player with other associates and management in accomplishing work assignments.*
• Demonstrates a positive and respectful attitude about work issues, policies, and procedures.*
• Demonstrates a positive and respectful attitude with residents, families, visitors, associates, and management.*
• Complies with attendance and call off policy.*
• Attends and/or participates in trainings, in-service meetings, and mandatory meetings.*
• Wears clean and appropriate dress per established dress code policy.*
• Refrains from discussing resident care issues with families and visitors, and refers all inquiries to immediate supervisor.*
• Knows, understands, and follows HIPAA regulations.*
• Assists with the training of new employees when required.
• Takes initiative in work, seeks out additional information, and offers solutions/suggestions.
• Takes on special projects or assignments outside of regular duties.
• Provides a variety of housekeeping and/or laundry duties in maintaining the community in an orderly, clean, and sanitary condition.
• Serves and assist residents in the dining room at breakfast, lunch, and dinner if needed.
• Performs all other reasonable duties as assigned or as requested.

Physical Demands:

The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.

While performing the duties of this job, the employee is regularly required to stand, walk, usehands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop,kneel, crouch or crawl and taste or smell. The employee is occasionally required to sit and climbor balance. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to bloodbornepathogens.

*Essential Function

For Florida Applicants:https://info.flclearinghouse.com/QualificationsQualifications:

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability towrite simple correspondence. Ability to effectively present information in one-on-one and smallgroup situations to customers, clients, and other employees of the organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oralinstructions. Ability to deal with problems involving a few concrete variables in standardizedsituations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.

Education/Experience:

High school diploma or general education degree (GED); or less than one year related experienceor training; or equivalent combination of education and experience.

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