Concierge PT

Heritage at Irene Woods; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Heritage at Irene Woods is seeking a hospitality-focused Concierge in Memphis. You will greet residents, guests, and vendors daily, resolving issues with a warm, professional approach. You will also manage package deliveries and assist with maintenance orders, contributing to a welcoming community atmosphere.

The role requires a high school diploma or GED, proficiency with Microsoft Office, and excellent phone communication. Weekend evenings (Sat/Sun 5PM–10PM) are required.

Qualifications

• Required high school diploma or GED.
• Proficiency with Microsoft Office Suite.
• Excellent telephone communication skills.
• Weekend shift: Saturday and Sunday 5PM–10PM.

Responsibilities

• Meet and greet residents, guests, and vendors in a warm, professional manner.
• Resolve issues so organizational goals are met and individuals feel served.
• Accept and document delivery packages and notify residents.
• Prepare maintenance work orders as requested by residents and staff.
• Assist the Business Office Manager with projects.

Skills

Telephone communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

When you work at Heritage at Irene Woods, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Heritageat Irene Woods is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!

Here are a few of the daily responsibilities of a Concierge:

• Provide ongoing telephone coverage.
• Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.
• Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
• Prepare maintenance work orders as requested by residents and staff
• Assist the Business Office Manager with projects/assignments.

Here are a few of the qualifications we need you to have:

• High school diploma or general education degree (GED) required
• Familiarity with Microsoft Office Suite products
• Must demonstrate excellent telephone communication skills
• Saturday & Sunday 5PM - 10PM (Please apply only if this schedule works for you)

This community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises in all interactions with residents, participants, fellow employees, and guests

• We greet you warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We anticipate your needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We make you feel important.
• We embrace and value our differences.
• We ask, “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

#Non-Clinical

EEO Employer