Concierge PRN

Senior Lifestyle; Virginia; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in senior living is seeking a dedicated individual to join their team. This role involves providing exceptional customer service to residents and visitors, ensuring their safety and satisfaction. Responsibilities include monitoring safety systems, assisting with administrative functions, and maintaining a welcoming environment. The ideal candidate will possess strong communication skills, a compassionate demeanor, and the ability to work collaboratively. With a comprehensive benefits package and opportunities for growth, this position offers a fulfilling career in a supportive environment dedicated to enhancing the lives of seniors.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Benefits

Paid Time Off

Short-term Disability

Long-term Disability

DailyPay Access

Qualifications

• 3 months of related experience preferred.
• Highly proficient computer skills required.

Responsibilities

• Greet residents and assist visitors with inquiries.
• Monitor safety systems and investigate unusual activities.

Skills

Customer Service

Communication Skills

Compassionate Demeanor

Teamwork

Decision Making

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Responsibilities

1. Greet residents and provide general assistance to visitors, prospective residents, and families.
2. Answer telephone calls.
3. Monitor surveillance cameras, door alarms, life safety systems, and building alarms to ensure the safety of residents and property, investigating any unusual activity.
4. Process reports for work orders, incidents, and concerns.
5. Receive packages, plants, prescription drugs, etc., and deliver or hold as requested.
6. Maintain the sign in/out log for the issuance of community keys and gate passes.
7. Assist other departments with administrative functions.
8. Ensure timely response and follow-up on resident/family/employee concerns to provide a high level of customer satisfaction.
9. Maintain a positive and professional demeanor toward all residents, visitors, and co-workers.

Qualifications

1. Three (3) months of related experience is preferred.
2. Ability to communicate clearly and effectively in English.
3. Highly proficient computer skills, with proficiency in Outlook, Excel, and Word required.
4. Compassionate, professional, kind, engaging, empathetic, and helpful demeanor.
5. Ability to work as part of a team and handle multiple tasks efficiently.
6. Ability to make independent decisions when circumstances warrant such action.
7. Maintain a positive and friendly demeanor toward residents and co-workers.

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires all employees to provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.