Concierge - PRN

Commonwealth Senior Living; Bon Air (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

Commonwealth Senior Living in Bon Air, VA is seeking a friendly Concierge to warmly greet guests and support front desk operations. The role acts as the first contact for visitors, vendors, and staff, ensuring professional conduct and confidentiality at all times.

The Concierge will handle phones on a multi-line system, route messages, assist residents and families, and support administrative tasks for the Community Leadership Team. Weekend shifts are required.

Qualifications

• Must read, write, speak and understand English.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must maintain confidentiality.
• Must attend all mandatory company meetings and specified training sessions.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, take messages (including caller name, number, time and date), respond to requests, forward information to staff.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• Sort mail and distribute to mailboxes, residents and departments when requested.
• Create and maintain an atmosphere of warmth and positive emphasis.
• Maintain confidentiality of resident information to protect rights.
• Be knowledgeable about community services and rates, provide tours/information.
• Maintain front desk and lobby area neat and organized.
• Perform other duties assigned by Business Office Manager or Executive Director.

Skills

English language proficiency

Basic computer skills

Multi-line telephone handling

Communication with all levels

Confidentiality

Self supervision

Education

High school education or equivalent

Tools

Telephone system

Job description

Pay: $15 per hour.

Schedule: Weekends and occasional weekdays

Check this out! Wednesdays just got a whole lot more exciting because we're bringing you Walk-In-Wednesday! Stop by our community to explore the many new and exciting, in-demand careers with representatives from each department in one location.

When: Every Wednesday from 10am-12pm

Location: 1000 Twinridge Ln. Bon Air, VA

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents, their families and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Culture Ambassador

• Models the core values of the company:
• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It’s Our Responsibility
• We Take Ownership and Add Value
• We are Respectful
• Ensures all personnel exemplify the core values of the company at all times.
• Create and drive the sales culture at the community.