Concierge Part Time Alamo Heights 8 AM 8 PM

Franklin Companies; San Antonio (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a bright and personable individual to join their team as a front desk concierge. This part-time role involves providing exceptional customer service, assisting residents, and supporting various administrative functions. You will be the first point of contact for residents, ensuring their needs are met with professionalism and care. The position offers a beautiful working environment and the opportunity to make a meaningful difference in people's lives. If you are dependable, resourceful, and enjoy working with elders, this is a fantastic opportunity to grow and learn in a supportive community.

Benefits

Beautiful working environment

Variety of duties

Opportunity to learn new things

Qualifications

• Strong customer service skills with a focus on assisting residents.
• Ability to problem-solve and handle emergency situations.

Responsibilities

• Answer phone calls and provide information to residents.
• Assist with mail, deliveries, and urgent staffing needs.
• Maintain reception area and ensure a tidy environment.

Skills

Customer Service

Problem Solving

Computer Skills

Dependability

Job description

Franklin Park Alamo Heights is seeking someone bright and personable to staff the front desk on a part-time basis.

Schedule: Saturday 8am-8pm, part-time, no benefits, may pick up additional shifts.

As the person who is often the first contact for our residents, the concierge must provide exemplary customer service both in person and by telephone. The concierge also provides administrative support and services to other departments.

Schedule of hours are as needed.

THINGS YOU WILL LOVE ABOUT THIS JOB:

• Variety of duties.
• Beautiful working environment.
• Making a difference in people’s lives.
• The chance to learn something new every day.

KEY DUTIES INCLUDE:

• Answer phone in a prompt and professional manner. Forward calls, provide requested information and/or take messages as needed. Expedite sales/marketing calls.
• Assist with outgoing and incoming mail and deliveries, including sorting and routing.
• Assist with urgent staffing needs -- may help calling part-time and PRN staff to cover vacant shifts.
• Obtain information for residents, assist them to register for activities or services, and ensure that they sign out and back in during absences.
• Support marketing department by providing approved information to callers, assisting with move-ins, entering data into electronic database, etc.
• Communicate service requests to maintenance department.
• Ensure that reception areas are kept tidy.
• Create forms, run reports, do internet research, and complete other clerical duties.
• Monitor and respond to the emergency response system.
• Maintain thorough familiarity with emergency response procedures. Serve as communication liaison, phone 911 as needed; help direct and protect residents, up to and including evacuation.
• Handle security issues that arise.
• Remain courteous, professional and helpful during situations where residents or others may be upset or dissatisfied. Resolve problems when possible, call on management to respond, and/or document incident/concern and report to administration.

REQUIRED QUALIFICATIONS:

• Computer savvy.
• Personable and resourceful: sincere interest in working directly with elders.
• Ability to problem-solve and help resolve questions and concerns.
• Punctual and dependable.

Franklin Park Alamo Heights is located at 230 W Sunset Rd, San Antonio, TX 78209.

Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. We’re inspired by excellence and committed to “dedication in every detail.”