Concierge: Part-time

Provision Living, LLC; South Lyon (MI); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Provision Living, LLC seeks a Concierge to be the first point of contact for visitors and callers, supporting the team to optimize each resident's well-being and overall experience. You will handle calls, greet guests, and assist with scheduling and errands to ensure smooth daily operations.

The role emphasizes clear communication, compassion for seniors, and professional presentation in a friendly community setting.

Qualificações

• High school diploma or GED required.
• Ability to communicate clearly with residents, employees, families and visitors in English.
• Ability to respond to questions from staff, residents and the public.
• General computer skills and familiarity with Microsoft Office to set up and update forms.
• Appreciation for seniors and understanding of aging and its challenges.
• Professional appearance and friendly interaction with others.

Responsabilidades

• Answer incoming telephone calls.
• Greet visitors as they enter the community.
• Assist in maintaining files.
• Schedule car and bus for resident use.
• Schedule salon appointments.
• Prepare maintenance work orders and ensure prompt delivery.
• Answer residents' requests for sundry items and track purchases.
• Maintain supply of greeting cards and stamps and ensure accurate accounting of items purchased.
• Locate staff to perform valet service for residents as needed.
• Monitor security cameras as first-responder to the Emergency Response System.
• Perform other tasks as assigned.

Conhecimentos

Clear English communication

Customer service

Problem solving

Computer skills

Seniors awareness

Professional appearance

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Description

Concierge Job Description

Job Title: Concierge

Reports to: Executive Director

FLSA Status: Non-Exempt

Position Summary

As a Concierge , you will serve as a courteous and professional first point of contact for visitors and those calling the community while supporting the team in optimizing each resident's well-being and overall experience.

Essential Duties and Responsibilities include the following:

• Answer incoming telephone calls
• Greet visitors as they enter the community
• Assist in the maintenance of files
• Schedule car and bus for resident use
• Schedule salon appointments
• Prepare maintenance work orders and ensure prompt delivery
• Answer residents' requests for sundry items and ensure prompt delivery and accurate accounting of items purchased by residents
• Maintain supply of greeting cards and stamps for resident use. Ensure accurate accounting of all items purchased by residents
• Locate staff to perform valet service for residents as needed
• Monitor security cameras as first-responder to resident's Emergency Response System
• Perform other tasks as assigned

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Requirements

Education

High school diploma or general education degree (GED)

Skills/Experience

• Ability to clearly communicate with residents, employees, resident families and visitors in English.
• Ability to effectively response to questions from employees, managers, clients, customers and the general public.
• Ability to identify problems and use problem-solving and conflict resolution skills.
• Must possess general computer skills and be familiar with Microsoft Office Applications in order to set up, product and update forms.
• Must possess a general appreciation of seniors and an understanding of the aging process, as well as be aware of its challenges.
• Professional appearance at all times, must be friendly and interact well with other individuals.

Travel

Travel is not required.

Physical Demands

To excel in this role, it is crucial for the employee to be prepared for the possibility of working with residents who may exhibit disruptive behaviors, including verbal or physical contact issues. The physical demands outlined below are indicative of those essential for job performance, and reasonable accommodations can be arranged to facilitate individuals with disabilities in carrying out these vital functions. In the course of performing job duties, the employee will routinely engage in activities such as sitting, standing, walking, using hands to handle and feel, reaching with hands and arms, talking, and hearing. Additionally, there may be occasional requirements for crouching and lifting items weighing up to 50lbs. The employee's specific vision abilities should encompass the capacity to see both near and far distances.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.

EEO/AA