Concierge - Part Time

Cogir of San Rafael; San Rafael (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Cogir Senior Living in San Rafael is seeking a concierge to serve as the first point of contact for residents, families, visitors, and guests. The role includes front desk coverage, customer service, and assisting with scheduling transportation, activities, or appointments.

Ideal candidates have 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting, with proficiency in Word, Excel, and Outlook.

Qualifications

• High School Diploma or equivalent.
• At least 6-12 months of customer service/front desk experience in a hotel, retirement community, or office setting.
• Working knowledge of Word, Excel, and Outlook.
• Availability to work flexible shifts, including weekends and holidays.

Responsibilities

• Answer a multi-line telephone and direct calls as needed.
• Greet families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks such as data entry, scheduling or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Data entry

Scheduling

Communication

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment.

Pay: USD 21 per hour

Answer a multi-line telephone, directing calls and inquiries as needed. Greet all families, residents, guests, and vendors with a smile. Maintain outside visitor logs and monitor access to the community. Assist residents with scheduling transportation, activities, or appointments. Support management with administrative tasks, such as data entry, scheduling, or light clerical work. Order office supplies. Address resident concerns or questions and escalates issues to management when necessary. Complete work order requests.

High School Diploma or equivalent.

At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.

Working knowledge of various computer systems, including Word, Excel, and Outlook.

Patience and willingness to assist our residents, visitors, and team members.

Friendly, assertive, professional, outgoing, multitasked, and organized.

Excellent communication skills.

Availability to work flexible shifts, including weekends and holidays.

Ability to maintain confidentiality and adhere to ethical standards.