Concierge (Part-Time)

FirstService Residential; Boynton Beach (FL); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

401k with company match

Dental and Vision

Occasional travel

Job summary

FirstService Residential seeks a part-time resident services coordinator to assist residents with information and services, screening messages, and coordinating approved vendors. You will manage calendars, respond to inquiries, and help residents access services while maintaining privacy and high standards of service.

The role emphasizes dependable attendance, strong interpersonal skills, and the ability to adapt to evolving resident needs, with AEDT awareness and safety procedures as part of

Qualifications

• High school diploma or equivalency preferred.
• Two (2) or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Computer literacy: Word, Excel spreadsheets, and e-mail.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Must be punctual and reliable.

Responsibilities

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Maintains accurate guest suite calendar and assists residents in making guest suite reservations using the Connect Resident Portal.
• Inspects guest suites before guests check-in to ensure that they are being properly cleaned and stocked and identify any issues that need to be addressed before a check-in.
• Inspects guest suites after check-out to inspect for any damage or missing items.
• Processes resident payments accurately in ClickPay.
• Learns and understands building emergency procedures and knows how to execute them quickly and correctly.
• Documents all incidents and important shift info in Teams message board for other staff to review.
• Delivers packages and food deliveries to residents’ vestibules.
• Additional duties provided by management.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Email management

Attention to detail

Bilingual

Education

High school diploma or equivalency

Tools

Microsoft Word

Microsoft Excel

Email clients

Job description

Job Overview

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents.

Description

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents.

Your Responsibilities

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Maintains accurate guest suite calendar and assists residents in making guest suite reservations using the Connect Resident Portal.
• Inspects guest suites before guests check-in to ensure that they are being properly cleaned and stocked and identify any issues that need to be addressed before a check-in.
• Inspects guest suites after check-out to inspect for any damage or missing items.
• Processes resident payments accurately in ClickPay.
• Learns and understands building emergency procedures and knows how to execute them quickly and correctly.
• Documents all incidents and important shift info in Teams message board for other staff to review.
• Delivers packages and food deliveries to residents’ vestibules.
• Additional duties provided by management.

Skills And Qualifications

• High school diploma or equivalency preferred.
• Two (2) or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Computer Literacy: Word, Excel spreadsheets, and e-mail.
• Multiple language fluency is desirable.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.
• Must be punctual and reliable.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing position for long periods of time.
• Walk and climb stairs.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to respond to emergencies in a timely manner.

Schedule: Saturday - Sunday, 9:00am - 6:00pm, holiday availability required.

What We Offer

As a non-exempt part-time associate, you will be eligible for supplemental benefits to include dental, and Vision. In addition, you will be eligible a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$19.00 - $20.00 per hour

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.