Concierge (Overnight Shift -Luxury Rental)

Related Management Company; San Francisco (CA); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Paid time off

401(k) option

Medical, vision & dental options

Life insurance

Employee Assistance Program

Fertility benefits

Job summary

Related’s Luxury Building, The Paramount in San Francisco, seeks a Residential Concierge for night-shift coverage (Thu–Mon, 11:00 PM–7:30 AM). The role requires 2+ years in hospitality, property management, or customer service, with strong communication and problem-solving skills. Benefits include extensive PTO, customizable benefits, and 401(k) options.

Join a supportive team focused on safety, resident relations, and community-building while working non-traditional hours in a luxury setting.

Qualifications

• Minimum 2 years experience in hospitality, property management or customer service.
• Strong communication and interpersonal skills to build resident rapport.
• Resourceful with problem-solving abilities to handle requests.
• Ability to multitask and stay composed in a fast-paced environment.
• Flexible schedule including evenings and weekends.
• Willingness to work non-traditional hours.

Responsibilities

• Welcoming Ambassador: greet residents and visitors with warmth, setting a welcoming tone.
• Problem-Solving: coordinate maintenance, repairs, reservations, and deliveries.
• Safety: monitor security systems and respond to emergencies.
• Relationship Building: foster community connections among residents.
• Teamwork: maintain shift notes and pass-on logs for effective handoffs.

Skills

Hospitality experience

Customer service

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Flexibility

Evenings/weekends

Job description

Responsibilities

Related’s Luxury Building, The Paramount in San Francisco, is seeking a Concierge to join our team.

• Thursday - Monday: from 11:00 PM to 7:30 AM

Work Schedule:

• Thursday - Monday: from 11:00 PM to 7:30 AM
• OFF DAYS: Tuesday & Wednesday

Compensation

• $26.00 - $28.00 / hour
• with an annual bonus that is tied to performance

WHY YOU’LL LOVE IT HERE

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

What You’ll Be Doing As a Residential Concierge

• Welcoming Ambassador: Greet residents and visitors with a friendly smile and genuine warmth. Your positive energy and exceptional customer service skills will set the tone for a welcoming atmosphere within the community.
• Problem-Solving: Be the go-to person for residents when they need assistance or have requests. From coordinating maintenance and repairs to assisting with reservations and deliveries, your resourcefulness and ability to handle challenges will be invaluable.
• Safety: Monitor security systems, conduct regular patrols, and promptly respond to any emergencies or concerns. Your watchful eye will keep our residents safe and sound, ensuring their peace of mind.
• Relationship Building: Foster a sense of community by creating opportunities for residents to connect and engage with one another.
• Teamwork: Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes

Qualifications

WHO WE ARE LOOKING FOR

• You have 2 years prior experience in hospitality, property management or customer service.
• You have a contagious passion for creating happiness and spreading joy.
• You have exceptional communication and interpersonal skills to build rapport with residents and foster a sense of community.
• You are resourceful and have problem-solving abilities to handle any reasonable request or challenge.
• You have the ability to multitask and remain composed in a fast-paced environment.
• Bring it every day: Possess a readiness to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance.
• You have a flexible schedule and you are able to work non-traditional hours, including evenings and weekends.
• You know the importance of doing the right thing - always, in all ways, even when no one's watching.
• You champion belonging, empowering people to be their best selves at work and at home.

Are you ready to change lives and partner with us as a Residential Concierge? Great, for immediate consideration – we can’t wait to speak with you!

Overview

Build Your Career With Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

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