Concierge - On-call

Integral Senior Living; San Ramon (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Early wage access

Comprehensive benefits

401(k) match

Paid training

Advancement opportunities

Meals provided

Uniforms

Employee assistance

Job summary

Integral Senior Living is seeking an On-Call Concierge to greet guests, residents, and employees, answer calls, and provide general information. The role covers days, nights, and holidays as needed, with responsibilities to manage messages, schedules, and front-desk duties within a community setting.

The ideal candidate will have a high school diploma or GED and 1–3 years of customer service experience. This position offers training and opportunities to support residents and families across our

Qualifications

• High school diploma or GED preferred.
• 1–3 years of customer service experience or equivalent.
• On-call availability for days, nights, and holidays.

Responsibilities

• Answer telephone and reception duties.
• Greet residents and visitors and provide directions.
• Manage appointments for residents and families.
• Prepare meal tickets and tally meal counts.
• Organize and distribute mail and maintain records.
• Maintain desk area neat and organized.
• Adhere to company policies and procedures.
• Other duties as assigned.

Skills

Customer service experience

Education

High school diploma or GED

Job description

Integral Senior Living (ISL) proudly manages care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across California and surrounding areas serving thousands of residents and families throughout the region. Guided by our foundational "Culture Keepers", we cultivate purpose-driven environments where residents thrive and Team Members feel valued, empowered, and supported.

As part of one of the largest senior living organizations in the nation, our communities have earned Great Place to Work® certifications from 2022-2026. At ISL, purpose fuels every role, culture inspires every team, and continuous growth shapes every career. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

We Offer Rewarding Career Opportunities That Include

• Competitive wages
• Access to wages before payday
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for an On-Call Concierge to work days, nights, and/or holidays as needed

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V

JOB CODE: 1007307