Concierge - Multi-site

Newcastle Limited; Chicago (IL); On-site; Full time

Job summary

A growing property management company in Chicago seeks a Reside Concierge to enhance resident experiences. Responsibilities include guest registration, package coordination, and light leasing duties. The role requires strong communication and organizational skills, with opportunities for growth and training.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K Matching

Paid Time Off

Student Loan Assistance

Career Apparel Allowance

Paid Holidays

Qualifications

• One year of customer-facing experience in hospitality, retail sales, or food services.
• Property management, leasing, community management, or administrative assistant experience welcome.

Responsibilities

• Greeting and registering guests and prospective residents.
• Arranging for dry cleaning pick-up and delivery.
• Respond to resident emergencies and contact on-call maintenance staff.

Skills

Communication

Organizational Skills

Problem Solving

Attention to Detail

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

• We offer; medical, dental, life, short- and long-term disability insurance, paid time off, 401K matching, and commuter benefit
• 25% per month apartment discount.
• Industry-leading Student Loan assistance of $100 per month
• Compensation starts at $18.50 per hour
• We promote within
• $1000 career apparel after 90 days for the first year
• Willing to train the right person
• 13 days PTO and 5 sick days
• Paid Holidays

About Us

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is 3,000 apartments strong and expanding.

We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We're also committed to environmentally responsible Living; we leverage green solutions and technology to achieve this goal.

We believe in delivering an exceptional customer experience throughout Chicago's best neighborhoods, and we work hard to overdeliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.

What You Will Do

The Reside Concierge Program is integral to the overall branding and services package that defines and creates the Reside lifestyle. Reside concierges offer a long list of amenities to residents, bringing a level of convenience, service, and community typically unavailable to renters in Chicago neighborhoods. The Reside Concierge performs as the initial point of contact for management and leasing interaction with residents and prospects.

• Greeting and registering guests and prospective residents
• Arranging for dry cleaning pick-up and delivery
• Accepting packages and coordinating deliveries
• Making travel arrangements
• Tourist and city information
• Map, driving, and CTA directions
• Arranging for pet sitting and walking services
• Arranging for other services, i.e., water plants
• Booking cabs, limos, and other transportation services
• Monitoring security systems and security cameras
• Personal research
• Key date reminder service
• Planning of resident events

Leasing Information

• Light leasing duties, i.e., guest card, property information
• Refer prospects to appropriate offices
• Provide walk-in traffic with appropriate rental information
• Leasing backup for after-hours and rollover calls for all Reside properties

Property Management

• Creating and sending out monthly e-newsletter/resident activities calendar
• Provide after-hours answering services for Reside property offices
• Respond to resident emergencies and contact on-call maintenance staff
• Take and forward or enter service requests from residents
• Call residents for follow-up to completed service requests
• Manage and enter community information into CFR systems
• Monitor security systems and security cameras

Events and Functions

• Assist managers in conducting regular social events at various properties
• Creating and coordinating residents parties and functions

Skills and Requirements

• High School diploma or GED
• One year of customer-facing experience in hospitality, retail sales, or food services
• Property management, leasing, community management, or administrative assistant experience welcome
• Exceptional communication skills – both verbal and written
• Strong organizational skills and ability to multitask
• Ability to solve problems through communication and ingenuity
• Impeccable attention to detail, pride in the quality of work, and energy
• Comfortable working alone but excited to work on a team
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Physical Requirements

Have constant need (66% to 100% of the time) to perform the followingphysicalactivities:

• Stand and walk, with little to no sitting, depending on specific needs of the day. Estimate 90% or more of time is spent on feet.
• Pick up litter, filing
• Show and inspect property Push or Pull
• Inspect and show the property, open and close doors
• Reach Above Shoulder
• Inspect property, store/retrieve supplies
• Constantly perform standing and walking activities related to inspecting and traveling between properties.

Constant need (66% to 100% of the time) to perform the followingphysicalactivities:

• Writing/Typing
• Corporate, inter-office, resident communication
• Grasping/Turning
• Telephone, doorknob use
• Typing, operation of office equipment

Over 25 lbs. Rare need (less than 1% of the time)

20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)

Less than 20 lbs. Frequent need (33% to 66% of the time)

Under 10 lbs. Constant need (66% to 100% of the time)

Reside Living is committed to conducting all employment practices for employees at all levels without regard to race, creed, genetic characteristics, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, veteran/military status, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.

Reside Living is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.