Concierge, Mid/ Night Shift Flexible

Las Brisas Retirement Community; San Luis Obispo (CA); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Sunshine Retirement Living is seeking a frontline Concierge for night shifts to staff the reception desk, monitor resident call and exit alarm systems, and perform clerical duties. The role requires a courteous, professional demeanor and strict confidentiality in handling resident information.

Responsibilities include greeting residents, answering phones, coordinating with staff, and assisting with light housekeeping and safety checks.

Qualifications

• Must be 18 years of age.
• Ability to work with little supervision and maintain a high level of performance and customer service.
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff.
• Meet state related requirements (if applicable to position).
• Ability to work in a team setting and be a team player.
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Ability to keep all business and operations information confidential.
• Possess organizational skills and ability to problem solve.
• Possess excellent customer service and public relations skills.
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards.

Responsibilities

• Staff the reception desk during assigned period.
• Graciously greets all residents and visitors and politely assists them as necessary.
• Performs clerical duties as directed.
• Maintains detailed Resident and guest Register, daily communication log entry, and completes daily checklist log.
• Monitor and respond to resident call and exit alarm systems and handle emergency procedures.
• Performs housekeeping duties as needed in common areas.
• Performs other duties as assigned by Supervisor.

Skills

Customer service

English communication

Team player

Confidentiality

Organizational skills

Time management

Supervised supervision ability

Computer use

Tools

Office software

Job description

Supervisor: Executive Director or Business Office Manager

FLSA Status: Hourly, non- exempt

Date Approved: September 2021

OVERALL JOBPURPOSE

Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other work as assigned.

MINIMUM JOBQUALIFICATIONSANDREQUIREMENTS

• Must be 18 years of age
• Ability to work with little supervision and maintain a high level of performance and customer service
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
• Meet state related requirements (if applicable to position)
• Ability to work in a team setting and be a team player
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Ability to keep all business and operations information confidential
• Possess organizational skills and ability to problem solve
• Possess excellent customer service and public relations skills
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
• Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
• Experience in computer use and relevant software applications are preferred
• Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIAL JOBDUTIESANDRESPONSIBILITIES

• Complete routine housekeeping duties including but not limited to the following: emptying trash, dust and vacuum, mopping, sweeping, restocking and cleaning bathrooms
• Staff the reception desk during assigned period
• Represents the Community to coworkers, residents, and visitors in professional, courteous, friendly manner
• Graciously greets all residents and visitors and politely assists them as necessary
• Performs clerical duties as directed
• Maintains detailed Resident and guest Register, daily communication log entry, and completes daily checklist log
• Maintain a clean and safe workspace, community entrance, lobby, and hydration station
• Promptly answers telephone, directing incoming communications to appropriate person
• Monitors fax machine, directing incoming communications to appropriate person
• Performs frequent security checks to ensure safety of the Community and its residents
• Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance
• Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant Manager
• Performs simple, routine maintenance of office equipment
• Perform coffee service at dinnertime, if needed
• Assist the kitchen staff with shutting down kitchen after mealtime by closing and locking the doors and windows and turning off the lights
• Print and fold the weekly menu and monthly calendar and fold dining napkins
• Performs housekeeping functions in common area by vacuuming and spot cleaning carpets; removing cobwebs from ceilings and walls; and dusting furniture, shelves, light fixtures, and other surfaces
• Perform simple maintenance duties as needed for residents such as unclogging toilets, turning off water to leaking faucets, mopping up overflowing sinks or toilets, and delivering toilet paper
• Performs other duties as assigned by Supervisor

OTHER JOBDUTIESANDRESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others
• Meet the assigned work requirements of the job. Regular attendance is required
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in a professional, courteous, and friendly manner
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
• Adhere to company policies, procedures, and standards
• Promote resident advocacy and demonstrate excellent customer service at all times
• Maintain personnel, resident, and business proprietary and/ or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed)

Equal Employment Opportunity Statement:

Sunshine Retirement Living (The Company) proudly provides equal employment opportunities to all employees and applicants. We celebrate diversity and are committed to creating an inclusive environment where residents, employees, and families feel respected and valued, regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.

Salary-History Statement:

Sunshine Retirement Living (The Company) is committed to fair and equitable pay practices. We do not request or consider an applicant’s past or current salary when making compensation decisions, in compliance with applicable salary history and pay equity laws.

PHYSICAL REQUIREMENTS

Physical Demands and Work Environment

Thephysical demands described here are representativeof those thatmust bemetbyan employeetosuccessfully perform theessential functionsof thisposition. Reasonable accommodationsmaybemadeto enable individualswith disabilitiesto perform theessential functions.

20% to

40%

40% to

60%

60% to

80%

80% to

100%

Stand

X

Walk

X

Sit

X

Pushing, pulling and/or reaching

X

Grasping and finemanipulation

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Tasteor smell

X

Lifts Weight orExerts Force

20% to

40%

40% to

60%

60% to

80%

80% to

100%

Up to 10pounds

X

Up to 25pounds

X

Up to 50pounds

Up to 100pounds

Morethan 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

JOBDESCRIPTION

Job Title: Concierge, Night Shift

Supervisor: Executive Director or Business Office Manager

FLSA Status: Hourly, non- exempt

Date Approved: September 2021

OVERALL JOBPURPOSE

Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other work as assigned.

MINIMUM JOBQUALIFICATIONSANDREQUIREMENTS

• Must be 18 years of age
• Ability to work with little supervision and maintain a high level of performance and customer service
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
• Meet state related requirements (if applicable to position)
• Ability to work in a team setting and be a team player
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Ability to keep all business and operations information confidential
• Possess organizational skills and ability to problem solve
• Possess excellent customer service and public relations skills
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
• Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
• Experience in computer use and relevant software applications are preferred
• Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIAL JOBDUTIESANDRESPONSIBILITIES

• Complete routine housekeeping duties including but not limited to the following: emptying trash, dust and vacuum, mopping, sweeping, restocking and cleaning bathrooms
• Staff the reception desk during assigned period
• Represents the Community to coworkers, residents, and visitors in professional, courteous, friendly manner
• Graciously greets all residents and visitors and politely assists them as necessary
• Performs clerical duties as directed
• Maintains detailed Resident and guest Register, daily communication log entry, and completes daily checklist log
• Maintain a clean and safe workspace, community entrance, lobby, and hydration station
• Promptly answers telephone, directing incoming communications to appropriate person
• Monitors fax machine, directing incoming communications to appropriate person
• Performs frequent security checks to ensure safety of the Community and its residents

• Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance
• Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant Manager
• Performs simple, routine maintenance of office equipment
• Perform coffee service at dinnertime, if needed
• Assist the kitchen staff with shutting down kitchen after mealtime by closing and locking the doors and windows and turning off the lights
• Print and fold the weekly menu and monthly calendar and fold dining napkins
• Performs housekeeping functions in common area by vacuuming and spot cleaning carpets; removing cobwebs from ceilings and walls; and dusting furniture, shelves, light fixtures, and other surfaces
• Perform simple maintenance duties as needed for residents such as unclogging toilets, turning off water to leaking faucets, mopping up overflowing sinks or toilets, and delivering toilet paper
• Performs other duties as assigned by Supervisor

OTHER JOBDUTIESANDRESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others
• Meet the assigned work requirements of the job. Regular attendance is required
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in a professional, courteous, and friendly manner
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
• Adhere to company policies, procedures, and standards
• Promote resident advocacy and demonstrate excellent customer service at all times
• Maintain personnel, resident, and business proprietary and/ or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed)

Equal Employment Opportunity Statement:

Sunshine Retirement Living (The Company) proudly provides equal employment opportunities to all employees and applicants. We celebrate diversity and are committed to creating an inclusive environment where residents, employees, and families feel respected and valued, regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.

Salary-History Statement:

Sunshine Retirement Living (The Company) is committed to fair and equitable pay practices. We do not request or consider an applicant’s past or current salary when making compensation decisions, in compliance with applicable salary history and pay equity laws.

PHYSICAL REQUIREMENTS

Physical Demands and Work Environment

Thephysical demands described here are representativeof those thatmust bemetbyan employeetosuccessfully perform theessential functionsof thisposition. Reasonable accommodationsmaybemadeto enable individualswith disabilitiesto perform theessential functions.

20% orless

20% to

40%

40% to

60%

60% to

80%

80% to

100%

Stand

X

Walk

X

Sit

X

Pushing, pulling and/or reaching

X

Grasping and finemanipulation

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Tasteor smell

X

Lifts Weight orExerts Force

20% orless

20% to

40%

40% to

60%

60% to

80%

80% to

100%

Up to 10pounds

X

Up to 25pounds

X

Up to 50pounds

Up to 100pounds

Morethan 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

This is a Flexible PRN position. We are looking for someone who can fill in when people call out for the Midshift (3:45pm-11:30pm) or the NOCshift (11:15PM- 7:30AM). As a PRN we can guarantee that you at least one 8hr shift every 30 days.