Concierge (Mandarin Speaking Preferred)

RELATED; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Career development

Volunteer days

Job summary

Related Management Company (RMC) is seeking a Concierge to welcome residents and guests, manage deliveries, and keep the lobby inviting. You will assist with leasing tours, events, and brand engagement while maintaining safety and professional standards.

The role emphasizes exceptional service, organization, and teamwork, with responsibilities spanning security, package management, move-in/move-out support, and resident communication. Equal opportunity employer.

Qualifications

• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus.
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.).
• Ability to lift to 50 lbs and stand for long periods.
• High school diploma or equivalent.
• Fluent in Mandarin a plus.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.
• Log and organize packages and deliveries using digital tools.
• Track service requests and amenity bookings.
• Prepare elevators and common areas for scheduled moves.
• Notify the Resident Manager of unscheduled move-ins/outs.
• Welcome prospective residents and alert the leasing team.
• Maintain a composed and helpful presence.
• Offer local tips, help with events, and maintain bulletin boards.
• Be a trusted connector in the community.
• Follow all emergency procedures and stay calm under pressure.

Skills

Customer service

Hospitality

CRM

MS Office

Education

High school diploma or equivalent

Tools

CRM platforms

Email tools

MS Office

Job description

Responsibilities

To learn more about Related click here:https://vimeo.com/434468879

Property Details: Willets Point | Related

SCHEDULE:

Saturday and Sunday: 7am-3:30pm

Monday- Wednesday: 11pm -7:30am

Thursday and Friday: OFF

Join Our Team

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

What You’ll Do:

Resident & Guest Services

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences

Move-In & Move-Out Support

• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence

Lifestyle & Brand Engagement

• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community

Emergency Response & Service Support

• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and escalte as needed
• Follow up with residents to ensure satisfaction

Teamwork & Professionalism

• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Compensation:

$23.0819 / hourly (75% Union Rate)

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits:Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness:19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

#RMC

Qualifications

What You Bring:

• A passion for excellent service and a composed, professional attitude
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent
• Fluent in Manadarin a plus

Why You’ll Love It Here:

You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.

Overview

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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