Concierge M Lounge

Marriott Raleigh Durham Research Triangle Park; Durham (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Room Discounts

Employee discounts

Job summary

Marriott Raleigh Durham Research Triangle Park is seeking a Concierge Attendant to deliver outstanding service to guests accessing the M Lounge. You will greet guests, share local recommendations, and assist with a range of services in a fast-paced hotel environment.

The position emphasizes strong communication, guest satisfaction, and professional presentation, with benefits and opportunities for growth within a top-tier hotel brand.

Qualifications

• Previous experience in hospitality, customer service, or a concierge role is preferred.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Knowledge of the local area, attractions, and services is a plus.
• Professional appearance and behavior.
• A passion for providing exceptional service and creating memorable experiences.

Responsibilities

• Greet and assist guests with information on hotel amenities and local attractions.
• Provide insider knowledge on activities and sights in the local area.
• Address guest concerns with a professional, solution-oriented approach.
• Serve guests in the concierge lounge and take drink orders.
• Pickup orders from food prep and ensure proper preparation.
• Monitor guest satisfaction scores and strive to improve.

Skills

Hospitality experience

Customer service

Concierge role

Job description

Come join the team at Marriott Raleigh Durham Research Triangle Park, conveniently located on the edge of Morrisville, NC! Whether you're looking to grow your hospitality career or take the next step in a welcoming, team-focused environment, we'd love to meet you. Be part of a hotel committed to exceptional guest service and professional development. Apply today and discover where your next opportunity begins!

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Pay: $17/hour

Position Overview:

As a Concierge Attendant, you will be responsible for providing outstanding service to our guests by assisting guests who can access the M Lounge. You will be servicing clients, taking drink orders, serving light appetizers and making sure concierge lounge is stocked. You will serve as the first point of contact for guests seeking guidance, recommendations, and assistance with a variety of services.

Key Responsibilities:

• Guest Assistance: Greet and assist guests by providing information on hotel amenities, services, and local attractions. Handle any guest requests promptly and efficiently.

• Local Expertise: Offer guests insider knowledge on the best things to do, places to visit, and attractions to see in the local area, ensuring a unique and enjoyable experience.

• Problem Resolution: Handle any guest concerns or complaints with professionalism and a solution-oriented approach to ensure satisfaction.

• Serving Guests

• Pick up order from food preparation areas and ensure food is prepared accordingly.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.

Qualifications

Qualifications:

• Previous experience in hospitality, customer service, or a concierge role is preferred.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Knowledge of the local area, attractions, and services is a plus.
• Professional appearance and behavior.
• A passion for providing exceptional service and creating memorable experiences.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the company.
• A dynamic and supportive team environment.
• Employee discounts on hotel services and accommodations.
• A chance to be part of a top-tier hotel brand committed to excellence.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status

Source: Driftwood Hospitality