Concierge Liaison Representative-Full-Time

Holy Name Medical Center; Hackensack (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Low-cost medical coverage with full/em

Dental and vision plans

Discounted prescriptions

401(k) matching

Tuition reimbursement

Paid time off

Life insurance

Free on-site parking

On-site child care

Job summary

Holy Name Medical Center in New Jersey seeks a Concierge Liaison Representative to serve as the primary contact for patients and providers, coordinating specialist appointments, managing referrals, and tracking status to ensure smooth communication among patients, primary care, specialists, and insurers.

This role requires good organization, customer service focus, and the ability to juggle multiple referrals in a fast-paced healthcare setting, with a base pay range of about $21–$26 per hour and

Qualifications

• High School Diploma is required.
• Bachelor's Degree is required.
• 1-3 years in healthcare, medical office administration, referral coordination, or customer service.
• Experience with referral management, appointment scheduling, and insurance verification.
• Experience with physician offices, hospitals, or managed care organizations.

Responsibilities

• Serve as the primary point of contact for patients, providers, and referral sources.
• Verify referral requirements, insurance authorizations, and eligibility prior to scheduling appointments.
• Schedule patient appointments with appropriate healthcare providers and services.
• Track referral status from initiation through completion and follow up on outstanding referrals.
• Resolve referral-related issues, including authorization delays, scheduling conflicts, and provider network concerns.

Skills

Customer service

Multitasking

Attention to detail

Independent worker

Team collaboration

Education

High School Diploma

Bachelor's Degree

Job description

Description

Concierge Liaison Rep

Welcome to Holy Name, a medical center where innovation is not just a goal - it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention - because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology - it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

The primary point of contact for patients requiring specialist care. This role is responsible for coordinating specialist appointments, managing referral workflows, tracking referral status, and ensuring seamless communication between patients, primary care providers, specialists, and insurance companies. The ideal candidate is highly organized, customer-service oriented, and skilled at managing multiple priorities while maintaining exceptional patient experiences.

What You Will Do

• Serve as the primary point of contact for patients, providers, and referral sources
• Verify referral requirements, insurance authorizations, and eligibility prior to scheduling appointments
• Schedule patient appointments with appropriate healthcare providers and services
• Track referral status from initiation through completion and follow up on outstanding referrals
• Resolve referral-related issues, including authorization delays, scheduling conflicts, and provider network concerns
• Prioritize urgent referrals and elevate time-sensitive patient care needs when appropriate

Education Qualifications

• High School Diploma

Required

• Bachelor's Degree

Experience Qualifications

• 1-3 years of experience in healthcare, medical office administration, patient services, referral coordination, or customer service

Required

• Experience with referral management, appointment scheduling, and insurance verification

Required

• Experience working with physician offices, hospitals, specialty practices, or managed care organizations

Knowledge, Skills, And Abilities

• Exceptional customer service and patient communication skills
• Ability to manage multiple referrals and deadlines simultaneously
• Attention to detail and accuracy in documentation
• Ability to work independently and collaboratively in a fast-paced healthcare environment

Licenses and Certifications

At Holy Name, we believe in rewarding every team member with more than a paycheck - we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem) skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $21.07-$26.33

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.