Concierge/Lead Host | Cham Pang Lanes

Flagship Restaurant Group; Phoenix (AZ); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Dining discounts

Comprehensive benefits package

PTO after 3 years of service

Ongoing training program

Celebrating team milestones

Job summary

Flagship Restaurant Group is seeking a Concierge/Lead Host to be the first point of contact for guests and set the tone for their dining experience. You will greet guests, manage wait times, and guide flow between concierge and service teams.

Ideal candidates are positive, charismatic, and bring strong communication and organizational skills to a fast-paced environment. Weekend and late-night availability is required.

Qualifications

• Strong interpersonal and guest-facing skills.
• Excellent communication and listening abilities.
• Able to stay calm and organized in a fast-paced setting.
• Willing to work weekends and late nights.

Responsibilities

• Set the energy and vibe for every guest entering the venue.
• Create a warm, positive, and memorable experience for arriving and departing guests.
• Greet guests, manage wait times, and keep them informed.
• Answer phone calls and assist with questions about reservations, hours, and events.
• Manage seating and guest flow in coordination with service and management teams.
• Smoothly transition guests from concierge to the table.
• Support and guide the host team during shifts.
• Handle guest concerns with patience, empathy, and professionalism.

Skills

Guest service

Communication

Team player

Organization

Leadership

Job description

Career Opportunities with Flagship Restaurant Group

Ambitious. Growing Rapidly. Endless Opportunities.

Pay: $18/hr.
This position requires weekend and late-night availability.

As our Concierge/Lead Host, you’ll be the first point of contact for our guests and help set the tone for their entire experience. You’ll make sure every guest feels welcomed, comfortable, and taken care of from the moment they walk through the door.

About You:

• You’re positive, charismatic, friendly, and enjoy being part of a team


• You’re personable, outgoing, and comfortable interacting with all types of guests


• You have strong communication and organizational skills


• You stay calm, focused, and organized in a fast-paced environment


• You’re confident taking the lead and helping guide the flow of the restaurant


• You’re available to work weekends and late-night shifts

About the Job:

• Set the energy and vibe for every guest entering the venue


• Create a warm, positive, and memorable experience for arriving and departing guests


• Greet guests, manage wait times, and keep them informed


• Answer phone calls and assist with questions about reservations, hours, and special events


• Manage seating and guest flow while communicating closely with the service and management teams


• Help ensure a smooth transition from the concierge stand to the table


• Support and guide the host team throughout each shift


• Handle guest concerns with patience, empathy, and professionalism


• Look for opportunities to go the extra mile and improve the guest experience

Why join Flagship Restaurant Group?

• Delicious dining discounts you can share with friends and family at all our locations


• Our full-time employees are eligible to enroll in our comprehensive benefits package that includes dental, vision, and life insurance


• All hourly employees receive PTO after completing three years of service


• We provide a comprehensive training program in a fun, exciting environment where you’ll thrive


• We create excitement around our team member’s milestones and achievements


• Our modern restaurants are sophisticated and innovative with great earning potential, and each offer a unique culinary experience


• Flagship Restaurant Group is an ever‑evolving company empowering our people to follow their passion in the hospitality industry with plenty of opportunities for advancement

At Flagship, we create experiences that leave an impact. This stays true to our employees just as much as our guests. Removing barriers of language, race, sexual orientations, and culture, our team and guests have our promise of being a restaurant group that embraces the concept where everyone belongs. We are committed to empowering growth, instilling hospitality knowledge, and building a career path in an environment of respectful inclusion.

Flagship Restaurant Group is an Equal Opportunity Employer