Concierge (IL)

QSL Management; Gainesville (GA); On-site; USD 26,000 - 34,000; Full time

Job summary

QSL Management is seeking a Concierge for Smoky Springs by Barclay House to greet residents and guests, manage calls, and assist with admissions and events. The role emphasizes warm hospitality, professional demeanor, and teamwork in a fast-paced senior living setting.

The ideal candidate will have a caring attitude, basic office skills, and the ability to multitask in a 24-hour operation, including weekends and holidays as needed. A welcoming presence will support residents and families daily.

Qualifications

• Must have a caring heart and willingness to serve others.
• Strong written and verbal communication with a pleasant voice.
• Experience in reception/office settings is preferred but not required.

Responsibilities

• Greet residents, family members, guests, vendors and prospects as they enter the community.
• Answer and direct telephone calls, messages, and inquiries with courtesy.
• Assist with admissions process and provide tours to prospects as directed.
• Support dining, events, and activities as needed by management.

Skills

Interpersonal skills

Time management

Written communication

Organizational skills

Customer service

Education

High School Diploma/GED

Office experience (2 years)

Tools

Microsoft Word

Microsoft Excel

Job description

Description

PT 11-7, Flexible Schedule

QSL Management is a fast-growing senior living company with ample opportunities for advancement. Our mission is to provide seniors with luxurious and comfortable resort-style homes while promoting wellness, security, longevity, family, joy, and self-worth. We believe in fostering an environment in which our team members can grow and thrive, and we are looking for leaders who exemplify our core values of Excellence, Compassion, Respect, Leadership, Integrity, Safety, & Joy. We are looking for team members who want to serve others.

We offer a competitive wage and an excellent benefits package. Plus, we have a great work environment where you can make a difference in the lives of older adults. If this sounds like the opportunity that you have been looking for,

We are currently looking for a Concierge for Smoky Springs by Barclay House

Primary Responsibilities of the Front Desk Concierge:

• Stands, greets and assists residents, family members, guests, vendors and prospects as they enter. Ensures hospitality station is ready with coffee, cold drinks. Offers a high level of hospitality to all guests and employees.
• Answers telephone, including transferring, taking messages, utilizing on-hold function and paging. Insures each phone and in-person inquiry is directed to the right person and not to voicemail. Adheres to the community phone etiquette policy.
• Assists with hospitality services as needed and/or directed by General Manager or Manager-On-Duty.
• Assists residents and family members during the admission process.
• Provides tours to prospects and assists with marketing efforts as directed by the Executive Director.
• Delivers and distributes mail to residents and department directors.
• Assists in the dining room and during special events as requested by the Executive Director.
• Assists with activities as directed by the Executive Director.
• Maintains company dress code, wears identification badge and promotes a positive and professional image.
• Supports the General Manager by assisting with general administrative functions, such as filing.
• Performs all other duties which support the programs and services of the Community.
• Adheres and supports the policies and procedures of QSL Management.
• Ensures Lobby is clean, appealing and in good order. Reports maintenance issues to the General Manager.

Requirements

Education/Experience

• Must have a caring heart, willing to serve others
• High School Diploma/GED
• Two years general office experience, including reception experience.
• Experience working with the older adult population (preferred)
• Professional and polished with proper grammar skills and pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills
• Ability to work in team environment.
• Must be attentive to details, able to multi-task, and work with multiple interruptions.
• Basic knowledge with Microsoft Word (preferred).
• Basic knowledge with Microsoft Excel (preferred).
• Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested.