Concierge Healthcare - Operations Analyst - US Voice Role - Remote - Mumbai only

First Advantage; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an Operations Analyst for their Concierge Healthcare division. This remote role focuses on customer engagement and process management, requiring excellent communication skills and the ability to handle high volumes of inquiries. The ideal candidate will have a diploma and at least 2 years of experience in BPO customer service, ensuring effective client and operations fulfillment.

Qualifications

• 2+ years of experience in BPO customer service.
• Ability to handle high call and email volumes.
• Proven ability to work under pressure with time-sensitive projects.

Responsibilities

• Schedule drug/clinical test registrations according to client preferences.
• Respond to inquiries about service status and provide specialized services.
• Ensure timely resolution of requests and case workflows.

Skills

Customer engagement

Problem-solving

Process management

Communication

Critical thinking

Interpersonal skills

Education

HSC/Diploma (10+3)/Graduate qualification

Job description

Concierge Healthcare - Operations Analyst - US Voice Role - Remote - Mumbai only

About The Role:
Seeking applicants passionate about customer engagement, problem-solving, and process management driven by critical thinking, client rules, and judgment. Join us if you enjoy client and operations fulfillment—this role offers a unique blend of these areas.

Responsibilities:

1. Schedule drug/clinical test registrations according to client preferences.
2. Respond to inquiries about service status, results, and provide specialized services as requested to internal and external clients.
3. Communicate with fulfillment departments, vendors, and clinics regarding orders and results to resolve issues promptly.
4. Ensure timely resolution of requests and case workflows to meet SLAs and client expectations.
5. Maintain effective communication with clients, management, and team members.
6. Conduct client needs analysis presentations and manage additional projects as assigned.
7. Handle responsibilities outside standard daily tasks and take ownership of client projects.
8. Act as a liaison for client service across departments and assist in training new employees.

Requirements:

1. HSC/Diploma (10+3)/Graduate qualification.
2. Ability to analyze situations and respond courteously and professionally.
3. Excellent written and verbal communication skills.
4. Capacity to handle high call and email volumes.
5. Proven ability to work under pressure with time-sensitive projects.
6. Good interpersonal skills and critical thinking.
7. Experience of 2+ years in BPO customer service.

We value diversity and are an equal opportunity employer. We do not discriminate based on race, color, ethnicity, religion, sex, national origin, sexual orientation, age, disability, or other protected categories.