Concierge - Full Time - Winston-Salem, NC

Harmony Senior Services; Winston-Salem (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in senior services is seeking a dedicated concierge/receptionist to provide exceptional administrative support. In this role, you'll be the welcoming face of the community, greeting visitors and managing communications with professionalism. Your responsibilities will include maintaining security protocols, assisting with resident services, and ensuring a tidy front desk area. This position offers a dynamic work environment where your organizational skills and ability to multitask will shine. If you are a friendly and professional individual looking to make a positive impact in a senior living community, this opportunity is perfect for you.

Qualifications

• Experience in administrative functions is required.
• Must be organized and able to work well in a team.

Responsibilities

• Greet visitors and manage phone calls in a courteous manner.
• Monitor security and maintain cleanliness of the front desk area.

Skills

Administrative Support

Customer Service

Communication Skills

Organization

Multi-tasking

Education

High School Diploma or GED

Job description

Description

STATEMENT OF JOB:

The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.

Responsibilities include but are not limited to:

Policies/Procedures/Administration

• Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
• Fills out and logs service request forms for residents and/or staff
• Monitors and greets visitors to the community
• Keeps front desk and lobby area clean and neat at all times
• Sells meal tickets and accounts for by payroll deduction or personal check
• Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure
• Attends in-services and staff meetings as required
• Completes all other duties as assigned

Qualifications

Residents

• Assists with coordinating van schedule for residents
• Follows confidentiality policies regarding release of resident information

Staff

• Performs supportive office functions for all departments including filing, typing, and making copies

Requirements:

• Must possess a high school diploma or GED
• Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner
• Must have experience in Administration functions
• Must answer phones in a polite and professional manner
• Must be organized, and able to work well with others as part of a team
• Must be polite and considerate to residents, visitors, co-workers and management team
• Must be able to effectively communicate both verbally and in writing
• Must be able to sit for extended periods of time
• Must be able to function effectively in a busy environment and be able to multi-task
• Must be willing to work a flexible schedule that includes weekends and holidays
• Must attend all required in-services and staff meetings