Concierge | Full Time, Evening (The Milton at Twinbrook Quarter)

Bfsaul; Rockville (MD); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Sales incentive program

Tuition reimbursement

Commuter benefits

Paid time off

Diversity and inclusion

Job summary

The B. F. Saul Company is seeking an Evening Concierge at The Milton at Twinbrook Quarter in Rockville, MD to provide superior resident service at the front desk and to ensure residents' safety and welcome.

The role supports greeting visitors, handling calls, and assisting with packages and mail. The position requires strong customer service skills, organizational ability, and the flexibility to work Monday through Friday, 3:00 pm to 11:00 pm; prior concierge or customer service experience is

Qualifications

• Highschool diploma or GED.
• Related experience as a concierge or strong customer service background.
• Ability to work under pressure and stay organized.
• Excellent written and verbal communication; computer skills.
• Knowledge of Yardi is a plus.

Responsibilities

• Provide superior customer service at the front desk for residents, visitors and vendors.
• Greet and respond to resident requests and inquiries.
• Address concerns per company standards and ensure only authorized entry.
• Manage multiple phone lines and direct calls appropriately.
• Assist with resident packages and mail.

Skills

Customer service

Communication

Organizational skills

Yardi knowledge (preferred)

Education

High School Diploma or GED

Job description

Company Overview:

Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills?

If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Concierge with B.F. Saul Company & Affiliates at The Milton at Twinbrook Quarter in Rockville, MD.

Under the direction of the General Manager, the Evening Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors.

This shift is Monday -Friday 3:00 pm - 11:00 pm.

ABOUT THE OPPORTUNIY

As a Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of this position include:

• Having a gracious approach to all activities.
• Always presenting a professional image.
• Greeting and responding to resident requests and inquires.
• Addressing residents’ concerns in accordance with the company's customer service standards.
• Ensuring that only authorized individuals enter the building.
• Managing multiple phone lines and directing them to the appropriate destination.
• Assisting with resident packages and mail.

WHAT YOU BRING

As a Concierge you will need the following:

• Highschool diploma or GED.
• Related experience as a concierge or a strong customer service background.
• Ability to work under pressure.
• Strong organizational skills, attention to detail, and excellent follow-through skills.
• Strong written, verbal, and computer skills.
• Knowledge of Yardi is a plus.

PHYSICAL REQUIREMENTS

As a Concierge you must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down.

CORE COMPANY COMPETENCIES

• Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.
• Ethics: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.
• Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization.

CORE JOB COMPETENCIES

The key areas that are critical to success in this position are:

• Core Cultural Competency: Demonstrates respect for people and company values, mission and vision. Maintains a respectful, diverse and inclusive work environment. Demonstrates cooperation with colleagues and establishes strong working relationships to deliver positive results. Sets high performance and ethical standards and strives for continuous improvement to actively contribute to the success of the Company particularly in the values of Excellence, Ethics, and Results.
• Customer Service: Responds to customer service requests in a timely, professional, and enthusiastic manner; gives high priority to customer satisfaction.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Initiative: Spotting opportunities within a circle of influence; anticipating challenges and acting on them; self-starting rather than waiting passively until the situation demands action.
• Reliability: Consistently good in quality and performance; ability to be trusted and depended on in one's job.

EMPLOYEE BENEFITS & PERKS

We offer our Concierge a competitive salary ($17/hr. - $21/hr. based on experience), a sales incentive program, tuition reimbursement, commuter benefits, PTO, a diverse and inclusive work culture, and much more.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of The Residential Division's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, incentive plans and more.

The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

Equal Opportunity Employer/Veterans/Disabled.