Concierge - Full-Time

The Bristal Assisted Living; Englewood (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Bristal Assisted Living is seeking a friendly Concierge Greeter to deliver warm welcomes at the front desk and create outstanding first impressions for residents and visitors. This role requires professional, upbeat demeanor, clear communication, and the ability to handle inquiries while maintaining privacy and security.

Weekend availability is required, and a passion for hospitality with a higher purpose is valued.

Qualifications

• Excellent communication skills and a friendly, professional demeanor.
• Fluency in English required for written and verbal interactions.
• Willingness to work weekend days as needed.

Responsibilities

• Answering and redirecting incoming calls with professionalism.
• Taking accurate and courteous messages and responding promptly.
• Greeting visitors warmly and completing inquiries with care.
• Responding to resident, guest and team inquiries in a timely fashion.
• Ensuring emergencies are handled promptly and appropriately.
• Maintaining front desk logs accurately.
• Performing basic computer data entry as needed.

Skills

Clear speaking voice

Cheerful demeanor

Attention to detail

Strong communication

Respectful and polite

Flexible schedule

Tools

MS Office

Excel

Outlook

Word

Job description

Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, well-polished and upbeat Concierge Greeter to create an exceptional first impression of our community for those who visit our busy front desk. The attitude, demeanor and knowledge you exhibit in this key resident- and guest-facing position must reflect the excellence of our service and the core values of our brand. You will be in direct contact with residents, resident families, other guests and team members. So, at all times, we expect to you be friendly, courteous and positive, ensuring these encounters are always pleasant and professional. In this role you will be essential in representing the personality of The Bristal. The loving care, attention to detail and superior customer service you bring to your responsibilities as Concierge Greeter are fundamental to the quality of life and the general wellbeing of our residents every day.

Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs).

Additional Responsibilities Include

• Answering and redirecting incoming calls with the utmost in professionalism and positivity
• Taking accurate and courteous phone messages and rapidly and patiently responding to requests by residents
• Greeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiries
• Responding to all resident, guest and team member inquiries in a polite and timely fashion
• Ensuring all emergencies are handled promptly and appropriately
• Keeping the front desk sign in/ sign out logs accurate and up to date
• Performing basic computer data entry as needed

The Ideal Candidate Will Have The Following Skills/qualifications

• Clear and confident speaking voice, both in person and over the phone
• Cheerful, upbeat, positive and professional demeanor
• Must be alert and attentive to details, situation and emergencies
• Strong but patient and pleasant communication skills
• Familiarity with MS Office (Excel, Word and Outlook) preferred
• Able to communicate fluently in English, both orally and in written communications
• Must always be respectful and polite to residents, guests and fellow team members
• Must be able to work a flexible schedule