Concierge FT AM $17.00hr - Marriott Crabtree, Raleigh, NC

Concord Hospitality Brand; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

Disability protection

Tuition assistance

401K plan

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Brand is hiring a Concierge to assist guests with special arrangements, provide local information, and respond to inquiries. The role requires engaging with guests, coordinating with hotel departments, and maintaining high service standards.

We value guests’ needs, confidentiality, and a friendly demeanor. The position offers full-time hours and opportunities for training and career advancement within a hospitality-focused environment.

Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning).
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate department to resolve guest calls, requests, or problems.
• Monitor club lounge for seating, safety, and guest well-being.
• Report accidents, injuries, and unsafe conditions to manager; complete safety training and certifications.
• Follow all policies; maintain professional appearance; protect company assets.
• Welcome and acknowledge guests; anticipate service needs; assist individuals with disabilities; thank guests with appreciation.
• Speak clearly and professionally; prepare and review documents; answer telephones with proper etiquette.

Job description

We are hiring a Concierge

The Role:

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

Review shift logs/daily memo books and document pertinent information in logbooks.

Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, 401K, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.