Concierge/Front Desk

Firstservice-Residential; Philadelphia (Philadelphia County); In loco; USD 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full comprehensive benefits

401k with company match

Paid holidays

Descrizione del lavoro

FirstService Residential in Philadelphia is seeking a Concierge/Front Desk staff member to deliver exceptional guest experiences, greet residents, manage access, and support daily operations.

This on-site role emphasizes safety, administrative duties with Word/Excel, strong service mindset, and the ability to respond to emergencies while coordinating with building staff and vendors.

Competenze

• Ability to manage multiple priorities.
• Demonstrates excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred.
• Good written and verbal communication skills.
• Strong customer service and interpersonal skills required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mansioni

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services, perform administrative clerical tasks, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes.
• Monitors and controls access to the building.
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary.
• Provides general concierge services as well as administrative clerical work when needed.
• Helps maintain a safe and secure environment throughout the building/property(s).
• Walks the building premises as directed for monitoring purposes.
• Have the ability to understand and complete all required forms.
• May be assigned other duties by supervisor.

Conoscenze

Customer service

Multitasking

Microsoft Outlook

Microsoft Word

Microsoft Excel

Communication

Strumenti

Microsoft Office

Descrizione del lavoro

Description

As a Concierge/Front Desk Staff, you will provide exceptional customer service while creating a welcoming and professional environment for residents, guests, and vendors. Responsibilities include greeting residents, checking guests and service providers in and out, monitoring access control and security systems, responding appropriately to emergency situations, and maintaining accurate daily logs, records, and forms. The Concierge also assists with general concierge services, performs administrative and clerical tasks using Word and Excel, and conducts building walks as directed for monitoring purposes.

This posting is for candidates interested in being considered for multiple Concierge opportunities throughout Center City Philadelphia, with both full-time and part‑time positions available. Successful candidates may be considered for current and future openings based on business needs and availability.

Your Responsibilities:

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services, perform administrative clerical tasks, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes.
• Monitors and controls access to the building.
• Resolves and follows‑up on all complaints/issues, escalating to supervisor if necessary.
• Provides general concierge services as well as administrative clerical work when needed.
• Helps maintain a safe and secure environment throughout the building/property(s).
• Walks the building premises as directed for monitoring purposes.
• Have the ability to understand and complete all required forms.
• May be assigned other duties by supervisor.

Skills & Qualifications:

• Ability to manage multiple priorities.
• Demonstrates excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred.
• Good written and verbal communication skills.
• Strong customer service and interpersonal skills required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Ability to lift 30 – 50 lbs.
• Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary.
• Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms.
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
• Must have the ability to detect auditory and/or visual emergency alarms.
• Occasional overtime may be required.
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.

What We Offer:

• Full‑time associates will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others.
• In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Compensation:

• $17-$21 perhour

Disclaimer Statement:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.