Concierge - Estela - The Bronx

The Domain Companies; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in real estate development is seeking a Concierge to enhance the resident experience in a dynamic environment. The ideal candidate is customer-centric and organized with a friendly demeanor. Responsibilities include monitoring entry points, managing packages, and facilitating lifestyle services for residents. This position involves various tasks that contribute to the satisfaction and comfort of community members while adhering to company policies.

Benefits

Health and wellness benefits

Company-paid Life Insurance

Paid Parental Leave Program

401(k) matching program

10 days of paid vacation

Professional development opportunities

Company volunteer days

Qualifications

• 1-2 years of customer service experience preferred.
• Ability to work independently and with a team.
• Strong written and oral communication skills.

Responsibilities

• Monitor entrances and maintain visitor logs.
• Manage package room and distribute packages.
• Resolve resident problems or dissatisfaction.

Skills

Customer-centric

Empathy

Organization

Problem-solving

Communication

Education

High school or GED

Tools

Microsoft Office

Job description

1 day ago Be among the first 25 applicants

This range is provided by The Domain Companies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.58/hr - $21.58/hr

Hourly Rate: $21.58

Schedule

Monday - 10pm to 6:30am

Tuesday - 10pm to 6:30am

Wednesday - OFF

Thursday - OFF

Friday - 2pm to 10:30pm

Saturday - 2pm to 10:30pm

Sunday - 2pm to 10:30pm

Who we are

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

What were looking for

We are seeking a Concierge team member who is highly customer-centric, empathetic, creative, and organized. This individual will serve as the primary point for residents and should be passionate about enhancing the resident experience and local community. This position is highly visible and requires a warm demeanor, collaborative spirit, and impeccable follow-through.

We are highly entrepreneurial and look to you to be flexible yet results driven. We have tight deadlines and rely on you to meet them. While we work hard, its important we take time to have fun and collaborate. Culture fuels us here at Domain, thats why we host Company volunteer days, community engagement and volunteer opportunities, and team building events such as Company outings.

What youll be doing

• Monitor entrances, exits, and all activity in front lobby; maintain visitor and vendor logs.
• Manage package room Log, organize, and distribute packages.
• Document and communicate incidents/accidents at the property to the leadership team.
• Be readily available to resolve any problems or dissatisfaction of the residents, within company policy.
• Take maintenance requests, as needed.
• Hand out team member business cards and gather information for follow up (after office hours only).
• Provide access to the community for residents guests, deliveries, and other special requests from management and/or residents with prior written approval.
• Provide firsthand knowledge of the local area and our community. Make recommendations about activities, local businesses, and services to ensure residents and guests have a positive experience that meets their needs.
• Accommodate residents with lifestyle services that tailor to their needs like grocery, flower and furniture deliveries, utility assistance, transportation services, dinner reservations, dry cleaning, house cleaning, car washing, etc.
• Assist in planning, coordinating, and promoting resident social events.
• Be proactive about solving problems, even if its outside of your area, and be ready to take on additional initiates and responsibilities as they emerge.
• Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.
  
  

Skills, Experience, And Qualifications Required

• 1-2 years of customer service experience preferred.
• High school or GED required.
• Customer-centric with a warm demeanor, positive attitude, and impeccable follow-through.
• Ability to work independently and with a team.
• Ability to plan and prioritize efficiently and motivate/lead team members.
• Ability to work in a fast-paced environment and complete multiple tasks with simultaneous deadlines/interruptions.
• Strong written and oral communication and problem-solving skills.
• Knowledge of the city; knowledge of the local transportation options to include public and private transportation options.
• Technically savvy with technology, i.e. smartphones and computers.
• Computer proficiency included but not limited to Microsoft Office.
  
  

Physical Demands

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using a keyboard, mouse, and other office equipment.
• May involve moving or lifting items at or about 40 pounds.
  
  

Work Hour Requirements

• Ability to work a flexible schedule based on company needs.
• Regular, dependable attendance and punctuality.
  
  

Company Benefits

• Health and wellness benefits with 4 different plan offerings.
• Company-paid Life Insurance and Short-Term Disability.
• Paid Parental Leave Program (up to 8 weeks of 100% pay).
• 401(k) matching program (up to 4%).
• 10 days of paid vacation, 7 sick days, and 10 company holidays annually.
• Competitive compensation with annual bonus potential.
• Fun extracurricular activities and perks.
• MyDomain discounts at local businesses.
• 2 Volunteer days and an annual community day where we get to give back, together!
• Professional development opportunities.
  
  

This job description is not all-inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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