Concierge East (FT)

Blue Skies of Texas; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A senior living community in San Antonio seeks a Concierge to enhance resident experience. Responsibilities include serving as a primary contact, coordinating services, and building positive relationships. Candidates should have strong interpersonal skills, two years of customer service experience, and proficiency in Microsoft Office. This full-time role offers a salary of $16.00 hourly with various benefits including medical and retirement plans.

Benefits

Medical benefits

Tuition reimbursement

Generous PTO program

Retirement plans

Qualifications

• Excellent interpersonal and communication skills with a strong customer-first mindset.
• Ability to build positive relationships with residents and local vendors.
• Detail-oriented and highly organized with the ability to multitask in a fast-paced environment.

Responsibilities

• Serve as primary point of contact for residents, ensuring a welcoming experience.
• Respond promptly to resident inquiries and coordinate requested services.
• Build positive relationships with residents to foster a sense of community.

Skills

Interpersonal skills

Customer service

Organization

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Scheduling tools

Job description

Overview

Join Our Team at Blue Skies of Texas Senior Living Community!

Become a part of our independent living experience. At Blue Skies, we\'re not just about providing exceptional care; we\'re about creating a vibrant, diverse community where everyone thrives. Where your unique talents and perspectives are not only valued but recognized. Blue Skies is a community where your contributions make a real difference, without the worry of late-night shifts. From engaging activities to personalized care, we\'re dedicated to empowering both our residents and our staff to live their best lives.

Location and Schedule

• Job Location: Blue Skies East - San Antonio, TX
• Secondary Location: Blue Skies West - San Antonio, TX
• Work Schedule: Core hours 8am–5pm, Monday–Friday. Flexibility to include evenings, weekends, and holidays may be required.

Position and Benefits

• Position Type: Full Time
• Salary Range: $16.00 Hourly
• Benefits includes medical, dental, and vision. Additional benefits include: Employer Paid Short-Term Disability for full-time employees; Tuition Reimbursement & Scholarship Programs; Employee Assistance Program; Employee Referral Bonus Program; a generous PTO program; Retirement plans.

Role: Concierge

The Concierge serves as the central point of contact for residents in a retirement community, providing personalized and professional support to enhance the living experience. This role includes services such as laundry pick-up/delivery, furniture assembly, picture hanging, pet check-ins, yardwork, and other requested tasks, while assisting with front desk operations, addressing inquiries, and maintaining clear communication with local service providers. The Concierge fosters a welcoming environment, builds positive relationships with residents, and ensures resident needs are met with efficiency and care.

Responsibilities

• Serve as primary point of contact for residents, ensuring a welcoming and professional experience.
• Respond promptly to resident inquiries and coordinate requested services.
• Schedule and communicate with service providers to ensure timely and high-quality service delivery.
• Assist with front desk operations, including answering calls, responding to emails, and handling in-person inquiries.
• Provide residents with accurate information about community services, activities, and resources.
• Maintain organized records of service requests, schedules, invoices, and vendor communications.
• Build positive relationships with residents to foster a sense of community and ensure satisfaction.
• Address resident concerns and escalate issues as necessary to the resident director.
• Monitor and restock front desk supplies or village store as needed to ensure smooth daily operations.
• Support community events or initiatives as needed to enhance resident engagement and participation.

Qualifications

• Excellent interpersonal and communication skills with a strong customer-first mindset
• Ability to build positive relationships with residents and local vendors
• Background in customer service, hospitality, or a related field preferred
• Experience in coordinating services and managing schedules
• Detail-oriented and highly organized with the ability to multitask in a fast-paced environment
• Maintains professionalism and discretion when handling sensitive information
• Proactive and solution-oriented with strong problem-solving skills
• Committed to enhancing the resident experience

Education and Experience

• High school diploma or equivalent required
• Minimum of two years’ experience in a customer service-related role preferred

Equipment and Computer Operations

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with scheduling tools is beneficial

Certificates, Licenses, and Registrations

• Must possess a valid Texas driver’s license

Additional Details

• Work Location: Blue Skies of Texas East locations
• Attire/Dress Code: Normal, comfortable, business casual clothing appropriate for indoors and outdoors
• Range of Pay: Dependent upon qualifications and experience

We began in 1970 with Air Force Village I, followed by Air Force Village II in 1987. In 2014, Blue Skies of Texas expanded to Blue Skies East and Blue Skies West, continuing a legacy of serving retired seniors with modern residences and senior-focused services.