Concierge / Driver (Casual)

Hilton Worldwide, Inc.; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Concierge/Driver. You will provide exceptional transportation services to guests, ensuring safety and cleanliness. Enjoy a supportive work environment with opportunities for career growth and various employee benefits.

Benefits

Free and healthy meals when on duty

Discounted hotel nights

Team Member Referral Program

28 days holiday including bank holidays

Discounted dental and health cover

Qualifications

• Full, clean driving license required.
• Experience holding a license for over 2 years.

Responsibilities

• Provide transportation services to guests and visitors.
• Maintain clean and safe hotel vehicles.
• Assist guests with luggage and parking.

Skills

Customer Service

Safety Awareness

Job description

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Job Description - Concierge / Driver (Casual) (HOT0BMHP)

Job Number:

HOT0BMHP

Work Locations

Hilton York Hotel, 1 Tower Street, York, YO1 9WD

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or hotels are the same, but our spirit and passion for hospitality always unite our teams to foster a culture of inclusiveness, positivity, and achievement. Our mission is “To share the light and warmth of hospitality”. With comprehensive training, resources, and support from managers and colleagues, there are always opportunities for development and growth.

A WORLD OF REWARDS

• Hourly Rate: £12.27
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programs designed to support you at every career stage
• A chance to make a difference through our Corporate Responsibility programs – https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing annually to up to 33 days)
• Discounted dental and health cover
• Discounted Parking: off site for £4 per day
• Discounted Taxi: between 11pm and 6am
• Modern and inclusive Team Member areas

What will I be doing?

You will provide transportation services to guests and visitors as requested, ensuring safety, cleanliness, and superior customer service at all times.

• Welcome guests on arrival and assist with luggage
• Maintain contact with regular guests and visitors
• Park guests' cars on the hotel premises, overseeing valet operations
• Provide driving services to guests as required
• Maintain clean and safe hotel vehicles
• Stay current on hotel services, VIP requirements, and special events
• Have knowledge of local attractions, landmarks, and external locations
• Project a professional, hospitable, and guest-focused manner
• Ensure parking transactions are accurate, banks are balanced, deposits secured, and discrepancies reported
• Monitor and report on parking equipment and repairs needed

Key Requirements:

• Age: Over 25 years old
• Driving License: Full, clean license
• Experience: License held for over 2 years

Why These Requirements?

These criteria ensure compliance with insurance policies, guaranteeing the safety and security of our guests' vehicles.

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only part of the story.

We recognize that many roles contribute to unforgettable guest experiences — and behind every role is an extraordinary person making each stay magical. That’s why at Hilton, Every Job Makes the Stay.