Concierge & Breakfast Attendant l / Hospitality Ambassador

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance

Disability options

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality is seeking a Morning Hospitality Ambassador (Concierge & Breakfast Attendant) in Lansing, MI. You will greet guests, provide area information, and ensure a welcoming breakfast experience with a cheerful, proactive attitude.

Responsibilities include maintaining a clean dining area, restocking supplies, and offering accurate local guidance. We offer a supportive team culture and opportunities for growth within Concord Hospitality.

Qualifications

• A passion to serve others and provide a positive guest experience.
• Friendly, proactive hospitality attitude and welcoming demeanor.
• Ability to engage guests and offer area information.

Responsibilities

• Maintain a clean dining room, service area and hallways.
• Provide professional, prompt service with attention to guest needs.
• Arrive to work in uniform with a smile and a can-do attitude.
• Restock food and supplies as needed to ensure consistent service.
• Continuously clean areas to provide a consistent guest experience.
• Engage with guests about plans for the day and local recommendations.
• Communicate guest concerns to management.

Skills

Hospitality

Guest service

Communication

Job description

Description

We Are Hiring A Morning Hospitality Ambassador | Concierge & Breakfast Attendant

Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge is an important role at any full-service hotel in providing the guest with the total “Guest Experience.” You are the go-to person the guest will come to for ideas on how to make their visit the most it can be…and you – armed with the knowledge of the area's best expected attractions – makes their stay memorable for years to come.

We are hiring a Concierge-Breakfast Attendant Pay scale: $16-$17/hour. Shift: 5:45am-12:00pm

We are looking for people that have a passion to serve others! Working at our morning breakfast means you are many times the first greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Breakfast Attendant you have the responsible to give our guests the best hospitality experience, they can have by:

Maintaining a clean dining room, service area and food and beverage hallways* (depending on hotel design)

Provide professional, competent, and prompt service with attention to guest needs.

Arrive to work in uniform with a smile and “Can-do” attitude.

Restock food and supplies as needed to ensure consistent service.

Continuous cleaning of area to provide all guests the same experience regardless of their breakfast arrival.

Be knowledgeable on the general area and engage in conversation with guests on plans for the day. Be a source of information on area needs such as grocery shopping, post office, highways and entertainment.

Communicate to management any guest concerns that need to be addressed.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only):

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality