Concierge - Breakfast Attendant

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

401K

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises in Raleigh seeks a Concierge to assist guests with local dining, entertainment, and area attractions, plus provide directions and personalized recommendations. You are the go-to for creating a memorable guest experience and coordinating with hotel services.

You will respond to guest requests, provide information about the property and nearby amenities, log inquiries, and support safety and service standards in a fast-paced hotel setting.

Qualifications

• Guest services experience or aptitude for guest-facing roles.
• Strong communication skills and ability to multi-task.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Respond to guest requests for special arrangements or services and coordinate accordingly.
• Provide information about property and surrounding area attractions and events.
• Answer and log all guest calls, messages, and concerns.
• Coordinate with Bellperson, Housekeeping, and other departments to resolve issues.
• Monitor club lounge for seating, service, safety, and guest well-being.
• Report accidents or unsafe conditions and complete required safety trainings.

Skills

Guest services

Communication

Problem solving

Job description

Description

We are hiring a Concierge

Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge is an important role at any full service hotel in providing the guest with the total “Guest Experience.” You are the go-to person the guest will come to for ideas on how to make their visit the most it can be…and you – armed with the knowledge of the areas best expected attractions – makes their stay memorable for years to come

The Role:

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

Review shift logs/daily memo books and document pertinent information in logbooks.

Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, 401K, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality