Concierge Associate

HMG Plus, Inc.; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hospitality firm in Boston is seeking a Concierge/Host to provide exceptional service to guests at a corporate location. Responsibilities include managing guest arrivals, bookings, and communications while ensuring top-notch guest experiences. The ideal candidate will have 3-5 years of experience in similar roles within high-end hotels or restaurants, possess strong communication skills, and effectively manage multiple tasks under pressure. This full-time position requires a professional demeanor and attention to detail.

Qualifications

• 3-5 years experience in a Concierge/Host role within high-end environments.
• Outstanding guest services and communication skills.
• Must be organized and detail-oriented.

Responsibilities

• Welcome guests and ensure a seamless guest journey.
• Manage bookings and transportation for guests and clients.
• Assist in communication with other departments for efficient guest service.

Skills

Guest services skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Job description

Overview

HMG+ is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG+ consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG+ offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering.

Our Client

To be discussed

Location

Boston, MA

Job Duties/Responsibilities

• Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization.
• Ensuring a seamless and personal guest journey.
• Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival.
• Understand customer’s needs and provide them with 5 Star professional service.
• Attending to guest's wishes and requirements.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from guests.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Handling external and internal calls in a professional manner.
• Assisting hospitality setting up rooms with beverages and food.
• Manage any external catering requirements from third party vendors.
• Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted.
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner.
• Booking of transport for employees and clients.
• Managing Visiting Attorney office, room bookings and visitor pass management.
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests.
• Occasional requirement to support client functions that run into the evening.
• Always acting according to the client’s standards.
• Assist in the daily production of clients visiting attorney email.

Job Qualifications

• 3-5 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
• Outstanding guest services skills, sophisticated verbal & written communication skills.
• Good time management skills.
• Have great interpersonal skills and an outgoing personality.
• Must possess a professional presentation and presence.
• Have an excellent command of the English language, both in verbal and written communication.
• Be highly organized and have an eye for detail.
• Be able to work well under pressure and have the ability to act pro-actively and intuitively.
• Ability to prioritize, work under pressure, plan ahead and anticipate problems.
• Excellent communication skills both written and verbally.
• To act with integrity at all times and embrace the company philosophy.
• Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business.
• Administrative skills: ability to multitask, prioritize workload and provide administrative support.
• Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.