Concierge Assistant (Temporary)

Socket.dev; Los Angeles (CA); On-site; USD 43,000 - 45,000; Full time

Job summary

Boston Consulting Group is seeking a Concierge Assistant for the Los Angeles office to be the welcoming face for clients and staff. You will support day-to-day operations, manage space, and deliver high-touch service reflecting BCG values, under the Office Experience & Events Senior Manager.

Responsibilities include greeting visitors, guiding them to destinations, handling meeting support, and coordinating room reservations, IT requests, and access badges, while maintaining a professional,

Qualifications

• Bachelor’s degree strongly preferred and 0–2 years of administrative or customer service experience.
• Hospitable, proactive, and able to multitask in a fast-paced environment.
• Excellent written and verbal communication with strong attention to detail.

Responsibilities

• Greet visitors and direct them professionally while offering amenities.
• Support office operations, including room reservations and space management.
• Assist with IT and access workflows, and coordinate with security for badges.
• Coordinate events, catering, and meeting logistics for teams and guests.
• Maintain reception areas and manage the desk inbox and requests.

Skills

Hospitality mindset

Administrative support

Customer service

Communication

Organizational skills

Education

Bachelor’s degree strongly preferred

Tools

Microsoft Office

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Concierge Assistant role is an exciting opportunity for a hospitality‑minded professional to serve as the face of BCG’sLOS office. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under the supervision ofthe Office Experience & Events Senior Manager, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day‑to‑day operations and delivering thoughtful, high‑touch service that reflects BCG’s culture and values

Key responsibilities include:

• Greeting and directing visitors to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom)
• Assisting employees and visitors in navigating the space and using the desk reservation system; escorting visitors as needed
• Handling guests’ individual needs during their visit, including office assignments and other administrative requests
• Monitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor access.
• Triaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accurately
• Assisting with basic IT requests (e.g., guest Wi‑Fi login details)
• Communicating regularly with team members to support projects, manage office space, and assist with internal events; providing backup coverage as necessary
• Printing employee access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols
• Maintaining the visitor guide and providing information to visitors upon arrival
• Arranging car services and validating parking upon request
• Helping maintain the office meeting and events calendar
• Supporting functional teams with large‑scale meetings or events, including room management
• Maintaining general cleanliness of the Reception areas
• Assisting with general office projects (e.g., printing and binding) as needed

YOU’RE GOOD AT

• Creating a welcoming, professional environment and delivering exceptional service with a hospitality mindset
• Exercising sound judgment and professionalism, especially when navigating unexpected requests or last‑minute changes
• Communicating effectively - both written and verbal - with warmth, clarity, and confidence
• Managing multiple priorities with strong organizational and time management skills
• Maintaining meticulous attention to detail and accuracy in a fast‑paced setting
• Collaborating seamlessly with team members and building strong relationships across all levels
• Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience
• Handling sensitive information with a high degree of integrity, discretion, and confidentiality
• Adapting easily to changing priorities and demonstrating flexibility and composure under pressure
• Representing BCG’s values through a positive, professional demeanor and a client‑first approach

What You'll Bring

• Bachelor’s degree strongly preferred
• 0–2 years of experience in administrative support or customer service, ideally in a fast‑paced or professional services environment
• Strong service orientation and hospitality mindset
• Excellent communication and organizational skills
• Attention to detail and ability to multitask
• Proficiency in Microsoft Office Suite and willingness to learn new systems
• Ability to work periodic overtime as needed and be in office 5 days a week

Additional info

This is currently a temporary position, with the possibility of transitioning to a full‑time role.

Compensation Information:

The base hourly rate for this role is $31.25/hr

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.