Concierge and Receptionist in Assisted Living

Prosper Life Care; Wickliffe (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Prosper Life Care in Wickliffe, OH is seeking a Full-Time Concierge/Receptionist to welcome residents, families, and visitors and coordinate front-desk activities in our assisted living community.

You will answer phones, relay messages, manage mail, and provide clerical support while maintaining confidentiality and a warm, professional atmosphere for all guests and staff.

Qualifications

• Previous front desk or receptionist experience preferred
• Ability to greet residents and visitors warmly and professionally
• Strong organizational skills and ability to handle confidential information

Responsibilities

• Greet residents, visitors, and staff, directing them to the correct contacts.
• Answer phones and paging systems in a warm, professional manner.
• Relay messages promptly and maintain accurate written notes.
• Keep the reception area neat, clean and inviting.
• Assist with mail handling and basic clerical tasks.
• Support meeting arrangements and participate in staff meetings.

Skills

Communication skills

Customer service

Telephone etiquette

Clerical tasks

Job description

Prosper at Wickliffe is seeking a motivated individual to serve as an Full-Time Concierge / Receptionist in our assisted living community! The position reports directly to the Business Director.

Some of the duties of this position are as follows:

• Provides a welcoming environment for residents, staff, and all visitors to the community.
• Maintains up-to-date knowledge of the community benefits/services provided.
• Greets visitors courteously and directs them to the appropriate area or personnel and answers routine questions.
• Operates paging/telephone system as required. Answers incoming calls, both internally and externally, in a warm, pleasant, and professional manner.
• Takes detailed messages when appropriate and ensures that messages are relayed promptly to the intended person.
• Ensures that the reception areas are clean, neat, and inviting.
• Prepares outgoing facility mail for pickup. Sorts and distributes incoming mail for distribution to departments.
• Performs clerical functions associated with resident admission, discharges, and re-admission as assigned.
• Performs typing, copying, and faxing as requested.
• Maintain confidentiality of all materials.
• Assist with program or meeting arrangements for special functions.
• Keep Business Office Director informed and advised of needs and problems.
• Attends designated staff meetings.
• Other duties as assigned.