Concierge - Aman New York

Aman; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Aman New York recherche un Concierge passionné par l'hospitalité personnalisée. Le candidat idéal aura de l'expérience dans un environnement de luxe, offrant un service exceptionnel aux clients et jouant un rôle clé dans la liaison entre les départements de l'hôtel. En plus d'une rémunération compétitive, l'entreprise offre des avantages intéressants tels que des soins de santé et des séjours gratuits dans d'autres propriétés Aman.

Benefits

Avantages santé complets et subventionnés

Plan Safe Harbor 401K

Séjours gratuits dans d'autres propriétés Aman

Remises dans les restaurants Aman New York

Événements de bien-être tout au long de l'année

Qualifications

• Expérience d'au moins deux ans en tant que concierge dans un hôtel de luxe.
• Membre de l'Association des concierges d'hôtel de New York.

Responsibilities

• Effectuer toutes les fonctions de conciergerie pour créer une expérience idéale pour les clients.
• Agir en tant que liaison entre les départements.
• Répondre rapidement et courtoisement aux demandes des clients.

Skills

Service client exceptionnel

Gestion de base de données de clients

Job description

Join us to apply for the Concierge - Aman New York role at Aman.

Location Overview
Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa, and spacious suites among the largest in the city.

Role
The Concierge will assist guests with a wide scope of services and act as a liaison between guests and hotel departments.
This position offers an hourly rate of $37.81.

Key Responsibilities

• Perform all Concierge functions, creating an ideal Aman New York experience for guests.
• Serve as a liaison between departments.
• Provide exceptional guest service by fulfilling requests such as restaurant reservations, theater tickets, transportation arrangements, and local recommendations.
• Respond promptly and courteously to guest inquiries via in-person, phone, text, or email.
• Ensure accurate handling and timely delivery of guest confirmations, packages, floral arrangements, and mail.
• Maintain and update a high-quality guest profile database for personalized service.
• Keep the Concierge Desk and storage areas orderly and well-stocked.
• Provide genuine service by responding promptly and courteously, with effective follow-up.
• Respond to guest and leadership feedback to improve guest satisfaction.
• Perform other duties as required by the Director of Front Office.

Job Requirements

• At least two years of experience as a hotel concierge in a luxury hotel.
• Membership in the New York City Association of Hotel Concierges.
• Membership in Les Clefs d’Or USA is preferred.

Benefits

• Comprehensive, subsidized health benefits.
• Safe Harbor 401K Plan.
• Complimentary stays at other Aman properties.
• Discounts at Aman New York restaurants and online store.
• Wellness events throughout the year.

If you thrive in an ultra-luxury environment and are passionate about warm, personalized hospitality, we invite you to apply and join us on this journey.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality