Concierge

Runk & Pratt Health Care Ent; Westlake Corner (VA); On-site; USD 18,000 - 19,000; Full time

Job summary

Runk & Pratt Health Care Ent in Smith Mountain Lake, Hardy, VA 24101 seeks an entry-level front desk receptionist. The role supports resident care by managing calls, greeting visitors, relaying alerts, and maintaining a professional front desk presence.

You will coordinate transportation, handle deliveries, and ensure HIPAA compliance while providing courteous service to residents, families, and staff. Salary ranges from $13.00 to $14.00 hourly.

Qualifications

• High school diploma or GED completed.
• Must be able to lift up to 50 lbs. with proper technique.
• Ability to stand/walk for extended periods and communicate effectively on the telephone.
• Past experience in front desk, reception, or healthcare setting is a plus.

Responsibilities

• Answers multi-line telephone system and routes calls to appropriate staff
• Greets staff, residents, & visitors in a courteous & professional attitude
• Responds to & relays resident call bell or pendant alerts promptly to direct care staff
• Communicates with residents, families, and staff to support quality care
• Maintains front desk workspace and processes deliveries and faxes with confidentiality
• Coordinates transportation and maintains organization of office supplies
• Accepts and organizes resident and facility deliveries
• Ensures entry to authorized staff/visitors afterhours and adheres to HIPAA

Skills

Communication

Telephone handling

Customer service

Teamwork

Education

High school diploma or GED

Tools

Computer literacy

Job description

Job Details: Level: Entry, Job Location: Smith Mountain Lake - Hardy, VA 24101, Salary Range: $13.00 - $14.00 Hourly,

• Answers multi-line telephone system and routes calls to appropriate staff
• Greets staff, residents, & visitors in a courteous & professional attitude
• Responds to & relays resident call bell or pendant alerts promptly to direct care staff
• Demonstrates the ability to communicate and understand the physical and cognitive needs of older adults
• Follows written & verbal directions & communicates effectively with residents, families, and staff to support quality care
• Remains accessible to residents and families as needed by maintaining presence at the concierge desk
• Take resident meal orders and delivers tickets to the kitchen in a timely manner
• Maintains respectful communication with staff, residents, and visitors
• Retrieves faxes & distributes to appropriate departments while maintaining confidentiality
• Coordinates transportation with facility and/or outside vendor for residents when requested
• Enter maintenance work order requests into electronic system
• Maintain clean, organized, professional workspace at the front desk
• Orders office and medical supplies as needed
• Makes copies for all departments as needed
• Prepares employee name badges as needed
• Accept and organize resident and facility deliveries/packages
• Allow entry to authorized staff/visitors afterhours
• Communicates promptly with Administration & department leaders regarding issues/problems that arise with residents, staff or families
• Demonstrates proficiency with computers and the ability to learn new systems
• Must be able to perform duties in accordance with the guidelines mandated by Social Services as the licensing agent of this facility and HIPAA
• Be of acceptable physical and mental health to carry out assigned duties
• Must possess mature judgment skills and be able to respond to emergency situations
• Attendance is required during inclement weather
• Follows infection control policies & procedures
• Follows & implements all policies & procedures of Runk and Pratt
• Maintains appropriate & respectful conduct within the workplace
• Provides support in any area that may arise that is above and beyond the normal expectations for this position.

Qualifications:

• Able to lift a minimum of 50 lbs. without limitations using proper body mechanics
• Able to stand and walk for extended periods of time
• Able to sit for extended periods of time
• Able to communicate effectively on telephone & verbally
• Ability to work under stress while maintaining composure, patience, and professionalism
• Able to tolerate exposure to dust and cleaning chemicals
• Graduation from high school or GED
• Complete annual in-service training as required
• State Police background check that is free from barrier offenses
• A current Tuberculosis screening on or within 7 days prior to the first day of employment and free from Tuberculosis
• The ability to meet physical requirements for position
• The ability to pass a drug test