Concierge

Cogir USA; Wenatchee (WA); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401K with match

Free meals

Employee assistance program

Referral program

Descrizione del lavoro

Cogir Senior Living in the United States seeks a friendly Concierge to be the first contact for residents, families, visitors and guests, delivering warm, professional front desk service and creating a welcoming community. You will answer calls, greet people, assist residents with transportation and activities, handle basic admin tasks, and escalate issues to management as needed.

Requires 6–12 months of front desk experience and a high school diploma; proficiency with Word, Excel, and Outlook

Competenze

• Minimum 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.
• Working knowledge of Word, Excel, and Outlook.
• Strong communication, organization, and confidentiality skills.

Mansioni

• Answer a multi-line phone system and direct calls as needed.
• Greet residents, families, visitors and vendors in a welcoming manner.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with light administrative tasks and data entry.
• Address resident concerns and escalate issues when necessary.

Conoscenze

Customer service

Front desk

Word/Excel/Outlook

Formazione

High School Diploma or equivalent

Strumenti

Word

Excel

Outlook

Descrizione del lavoro

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.
• Early access to paycheck (pay on demand).
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

KEY RESPONSIBILITIES

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• High School Diploma or equivalent.

Experience, Competencies, and Skills:

• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.