Concierge

Hyatt Hotels Corporation; Town of Thompson, Northern (NY, KY); On-site; USD 47,000 - 56,000; Full time

Job summary

Hyatt Hotels Corporation in New York City is seeking a attentive Concierge to provide guests with accurate information, book travel and theater tickets, and respond to requests promptly and courteously.

Your role includes coordinating with bell desk, front desk and other services, guiding guests to venues, sharing NYC transit tips, and arranging special services to ensure memorable experiences.

Qualifications

• Familiarity with NYC transit and local venues.
• Excellent written and verbal communication skills.
• One-year hotel concierge experience in a NYC property.
• Prior experience in a luxury/lifestyle property.
• Hospitality Degree.
• Knowledge of Opera or MS shift.

Responsibilities

• Provide accurate and timely information on NYC venues, transportation, and services.
• Make and confirm travel arrangements and theater tickets for guests.
• Respond to guest requests for special arrangements or services.
• Coordinate with hotel departments to ensure guest satisfaction.
• Assist with tickets, admission, and reservations for events as needed.

Skills

NYC transit familiarity

Communication skills

Concierge experience NYC

Luxury property experience

Hospitality degree

Opera/MS Shift knowledge

Education

Hospitality Degree

Tools

Opera PMS

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Concierge are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Responsible for providing guests with general services and for fulfilling reasonable requests in a prompt and courteous manner. Other duties as required.

Job Functions

• Provide accurate and timely information on New York City (Where it is, how to get there, how to find it…)
• Makes and confirms travel arrangements for guests, including buses, railroad, airline, limousine, etc.
• Respond to guest request for special arrangements or services.
• Review logs to make sure arrangements are executed
• Knows and provides information on entertainment such as ticket availability for theater or sporting events, seating layouts, procurement procedures for these events, and purchase for guests as necessary.
• Offers guests’ accurate advice and information on all kinds of shopping including clothing, jewelry, appliances, books, records, musical instruments, collectibles, etc,
• Arranges secretarial personnel, interpreters, guides, messengers, sitters, nannies, etc., for guests upon request.
• Rents cars, typewriters, furniture, office space, formal clothing, wheelchairs, health relates items, strollers, etc. for hotel guests.
• Acts as liaison between the guest and other in-house services or outside venues and services.
• Provides portentous information about NYC’s institutions (consulates, financial institutions, etc.), cultural institutions, attractions and other venues.
• Interacts with bellman, front desk, mail desk and doorman to ensure the guest satisfaction.

Qualifications

• Familiarity with NYC transit (subway, bus, taxi, directions, etc.)
• Excellent written and verbal communication skills
• One-year hotel concierge experience in a NYC property
• Prior experience in a luxury/lifestyle property
• Hospitality Degree
• Knowledge of Opera or MS shift

Knowledge, Skills and Abilities

Service Orientation (Measuring concerns for guest or customer satisfactions.)

• Knowledge of modes of transportation including: rates, accommodations, and availability, etc., and social and cultural events regularly available in New York City.
• Knows stores, restaurants, and general services in the area.
• Familiar with art, travel, and languages.
• Good knowledge of NYC public transportations.
• Aware of the new art shows and events in the City.

Group Process & Team Building (Measuring needs for collaboration, affiliation, and teamwork.)

• Capable of working closely within a group, supporting team members, and following up on group tasks.
• Also able to work independently without supervision.

Problem Solving (Measuring abilities to think strategically, to create solutions to complex situations.)

• Capable of working under pressure, meeting deadlines, and providing prompt service.
• Multitasking.
• Capable of finding creative solutions to problem at hand.

Ethical Awareness (Measuring concerns of fairness, equity, integrity, and ethics.)

Leadership (Measuring big picture orientation, vision and goal setting.)

Self-Efficacy (Measuring aspects of confidence, independence, and self-direction.)

Creativity (Measuring aspects of innovation, creativity and curiosity.)

Sensitivity to Diversity (Measuring sensitivities to individual cultural and ethnic differences.)

Computer Skills

• Must be computer literate, and able to use pc, internet and e-mail for administrative manner and for guests. Tech savvy.

Creativity (Measuring aspects of innovation, creativity and curiosity.)

• Should be creative, and constantly research up to date information for guest services.

Problem Solving (Measuring abilities to think strategically, to create solutions to complex situations.)

• Capable of following Meridien procedures and policies, while providing guests with required services.

Service Orientation (Measuring concerns for guest or customer satisfaction.)

• Capable of communicating effectively in English and another language.

Salary Range: $33.86 to $40.31 Per hour

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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