Concierge

Sunrise Senior Living; Thousand Oaks (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Life insurance

Disability insurance

Retirement plan

EAP / Discount program

PTO & holidays

myFlexPay

Tuition reimbursement

Job summary

Sunrise Senior Living Mgmt Inc in Thousand Oaks, CA, is seeking a Front Desk Concierge – Lead Hospitality with Purpose. You greet residents, families, and visitors, creating a warm, safe, and organized first impression while supporting the Sales team with inquiries and guiding move-in preparations.

On-site responsibilities include answering calls, managing appointments, distributing mail, maintaining the Bistro area, and assisting with marketing materials.

Qualifications

• High School Diploma/GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Front Desk Concierge – Lead Hospitality with Purpose

Front Desk Concierge | Senior Living Administration Pay Range: 17.00 - 21.25

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. As a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You’ll Do:

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

You serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards.

What We’re Looking For:

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement

Some benefits have eligibility requirements.

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

Sunrise Senior Living is a certified Great Place to Work®

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

Explore opportunities at Sunrise and take the first step toward a fulfilling career where your work makes a meaningful difference.