Concierge

Sunrise Senior Living; Cohasset (MA); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

Life Insurance

Disability Insurance

Retirement Savings

EAP / Discounts

Paid time off

Tuition Reimbursement

MyFlexPay

Job summary

Sunrise Senior Living seeks a Front Desk Concierge to greet residents and visitors, answer calls, and support sales and move-in activities. You’ll keep the lobby welcoming, assist with marketing materials, and help with administrative data entry. Strong communication and organization are essential.

The role includes maintaining front desk operations, supporting recruitment, and coordinating appointments while ensuring safety and confidentiality in a fast-paced senior living environment.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Able to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and families with warmth and professionalism.
• Answer and route calls, take accurate messages.
• Provide community overviews and support Sales inquiries.
• Assist move-ins and prepare marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment and data entry tasks.
• Manage appointments, mail distribution, and rosters.
• Monitor safety protocols, sign-in, and emergency procedures.
• Process meal tickets and assist with light office tasks.

Skills

Customer service

Communication

Time management

Multitasking

MS Office

Confidentiality

Education

High School Diploma/GED

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You'll Do:

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

You serve as the face of the community-ensuring every interaction reflects Sunrise's hospitality and service standards.

What We're Looking For:

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Front Desk Concierge - Lead Hospitality with Purpose

Front Desk Concierge | Senior Living Administration

Pay Range: 15.92 - 19.90

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan.

Some benefits have eligibility requirements

Equal Opportunity Employer

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.