Concierge

Atria Senior Living; San Francisco, Northern (CA, KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Atria Senior Living in San Francisco seeks a Concierge to deliver five-star service, creating a warm, welcoming environment and acting as the single point of contact for all service requests.

You will warmly greet residents and guests, assist with directions and personalized services, and ensure the lobby and common areas are well maintained, while coordinating transportation when needed.

Qualifications

• High school diploma or GED; 1–3 years related experience.
• Fully vaccinated and provide vaccination record.
• Basic First Aid and CPR certification where required.
• Must complete Atria specified training programs.
• Strong communication skills.
• Basic knowledge of computers and technology.
• Ability to work various schedules and shifts.
• Operate telephone, emergency call system, monitoring board or beeper, photocopier.

Responsibilities

• Warmly welcome every resident and guest to the community.
• Handle all resident and guest interactions with hospitality and professionalism.
• Provide directions to local staples or attractions and offer personalized services.
• Assist with maintenance and appearance of the lobby and common spaces.
• Serve as point of contact for all resident requests and log tasks in hospitality software.
• Coordinate transportation schedules and RSVP to community events as needed.
• May drive the company vehicle when required by the community.
• Perform other duties as needed.

Skills

Communication skills

Computer literacy

Problem solving

Customer service

Education

High school diploma or GED

Tools

Hospitality software

Job description

Responsibilities

The Concierge ensures residents and guests experience five-star service at this luxury community. This individual is responsible for creating a warm and welcoming environment while serving as the single point of contact for all service requests.

Create a Welcoming & Caring First Impression

• Warmly welcome every resident and guest to the community.


• Handle all resident and guest interactions with the highest level of hospitality and professionalism.


• Become familiar with local businesses; provide directions to local staples or attractions and can provide personalized services through identifying resident and guest preferences.


• Assist with ensuring proper maintenance and appearance of the property, specifically the entrance, lobby, and common spaces including common rest rooms.

Facilitate Community Service Requests

• Serve as point of contact for all resident requests and ensures all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion. (requests include, but are not limited to transportation reservations, wake-up calls, appointment reminders, restaurant reservations, RSVPing to a community events, answering questions about Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.)


• Take appropriate initiative; respond and follow through promptly to various needs and requests.


• Escalate issues to management or other team members as required.


• Receive, document, and deliver mail & packages, dry-cleaning, and other personal items.


• Knowledgeable about community operations including services, building amenities and programming.


• Assist in the coordination of the community’s transportation schedule (includes, but not limited to reading the transportation schedule, being aware of Resident Engagement excursions, scheduling appointments for residents and, when applicable, assisting residents in coordinating alternative transportation)


• Communicate effectively to team members to provide a five-star level of service including receptionist, security, drivers and others.


• May drive company vehicle from community to social and other various destinations (only if required by community).


• May perform other duties as needed and/or assigned.

Qualifications

• High school diploma or general education degree (GED); or one (1) to three (3) years related experience


• Must be fully vaccinated and provide vaccination record card at time of hire.


• Basic First Aid and CPR certification where required.


• Must successfully complete all Atria specified training programs.


• Strong communication skills.


• Basic knowledge of computers and technology.


• Ability to effectively problem solve.


• Ability to work various schedules and shifts as needed.


• Ability to operate telephone, emergency call system, monitoring board or beeper, photocopier.