CONCIERGE

Independence Health System; Mount Pleasant, Latrobe, Greensburg (Westmoreland County, Westmoreland County, Westmoreland County); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Independence Health System is seeking a dedicated staff member to support patient access and service delivery at our facilities in Pennsylvania. You will coordinate patient communications, assist visitors, and help direct them to the right departments, while upholding compassionate, professional care standards.

The role emphasizes teamwork, attention to detail, and the ability to handle routine procedures and policies in a fast-paced healthcare environment.

Qualifications

• Must have reliable communication and professional interaction skills.
• Ability to interpret and convey information to a diverse audience.
• Knowledge of nursing practice liability and legal considerations is preferred.

Responsabilités

• Maintain collaborative relationships with internal care providers to ensure patient flow.
• Speak to patients and visitors, introducing yourself and offering help.
• Complete the patient communication form and set post-procedure communication mode.
• Facilitate transport to the appropriate department.
• Model service excellence with courtesy, compassion and responsiveness.

Connaissances

Leadership

Organizational skills

Critical thinking

Complex topic communication

Legal aspects of nursing practice

Formation

High School Diploma / GED or higher

Outils

MS Office

Description du poste

• Maintain a collaborative relationship with other internal care providers to achieve positive patient outcomes and assure a continuous flow of patient care.
• Speak to patients and visitors making eye contact, introducing self and reassuring them that you are here to help and guide.
• Complete the patient communication form and establish the mode of communication post procedure/discharge.
• Facilitate transport to the appropriate department.
• Act as a role model of service excellence exemplifying courtesy, compassion and responsiveness toward all customers (patients, visitors, families, physicians and staff members of the health system team).
• Assist all customers (patients, visitors, families, physicians and staff members of the health system) by acting as a resource with directions, services, service line information and special programming.
• Display ability to concentrate on the essential and specialty functions of the job at a high level.
• Achieve thoroughness and accuracy when accomplishing an essential or specialty function of the job.
• Adhere to the dress code requirements as determined by the manager.
• Conduct standard screening (s) for each patient and visitor
• Assure adherence to current visitor policies
• Register visitors in VisiTrak tracking program
• Round in Lobby to assure the patient and visitor needs are being met
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High School Diploma, GED or higher level of education.
• Proficient in Microsoft Office applications, including Word and Excel.
• Maintain basic knowledge of complete procedure process functions and troubleshooting
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• 2 to 5 years of experience in Healthcare or customer service setting

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

X

Extreme Cold

X

Heights

X

Confined Spaces

X

X

Mechanical Hazards

X

Use of Vibrating Tools

X

Operates Vehicle

X

X

Use of Lifting/Transfer Devices

X

Rotates All Shifts

X

X

X

X

X

On-Call

X

Overtime(+8/hrs/shift; 40/hr/wk)

X

X

X

X

X

X

Respirator Protective Equipment

X

X

Eye Protection

X

X

Hearing Protection

X

Hand Protection

X

Feet, Toe Protection

X

Body Protection

X

Latex Exposure

X

X

Solvent Exposure

X

Paint (direct use) Exposure

X

Dust (sanding) Exposure

X

X

Cytotoxic (Chemo) Exposure

X

X

X

X

Mist Exposure

X

X

X

X

Laser Exposure

X

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

X

X

Walking

X

X

X

X

Climbing Ladders

X

Standing

X

X

Kneeling

X

Squatting (Crouching)

X

X

Twisting/Turning

X

X

Keyboard/Computer Operation

X

X

Gross Grasp

X

X

X

X

Hand/Arm Coordination

X

X

Pushing/Pulling(lbs. of force)

X

20#

Carry

X

5#

Transfer/Push/Pull Patients

X

Seeing Near w/Acuity

X

X

Feeling (Sensation)

X

X

Hearing Clearly

X

X

Pulling/Pushing Objects Overhead

X

Reaching Above Shoulder Level

X

Reaching Forward

X

X

Lifting Floor to Knuckle

X

Lifting Seat Pan to Knuckle

X

Lifting Knuckle to Shoulder

X

Lifting Shoulder to Overhead

X

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Qualifications

Skills

Preferred

FLEXIBILITY

Novice

BASIC OFFICE/COMPUTERS

Novice

ABILITY FOLLOW DIRECTIONS

Novice

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.