Concierge

HEI Hotels & Resorts; Miami (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical & dental coverage

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Guest Services Associate at Brickell Arch, a Luxury Collection Hotel, Miami. You will assist guests with reservations, provide directions, handle mail and packages, and keep guests informed about hotel services and local attractions.

The role requires strong communication skills, a friendly demeanor, and the ability to work a regular schedule in a fast-paced hospitality environment. Hotel experience is preferred and a genuine guest-first attitude is essential.

Qualifications

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and colleagues.
• Excellent verbal and written communication skills across diverse audiences.

Responsibilities

• Answer questions regarding reservations for dining, entertainment, sports events, recreation, tours, and services.
• Provide directions to hotel facilities or events.
• Notify guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information about hotel services and local attractions.
• Adhere to attendance rules and be available to work regularly.
• Perform additional duties as assigned.

Skills

Public contact experience

Hotel experience

Customer relationships

Verbal and written communication

Job description

About Us

HEI Hotels & Resorts is proud to welcome Brickell Arch, a Luxury Collection Hotel, Miami to our growing portfolio of distinguished properties. Overlooking the shimmering waters of Biscayne Bay and steps from the energy of Brickell’s financial and cultural district, this iconic retreat blends refined sophistication with the vibrancy of Miami. From expansive guest rooms and suites to thoughtfully curated amenities and elevated service, Brickell Arch offers an experience that is both timeless and distinctly local. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience.

Compensation

Salary Range: $25.00 - $30.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist with guest needs and requests to ensure positive guest experience.

Essential Duties and Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.

• Provide directions to hotel facilities or events.

• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.

• Maintain current information and materials regarding hotel, services, and attractions.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job duties as assigned.

Qualifications and Skills

• One year experience in a public contact position.

• Hotel experience preferred.

• Ability to establish and maintain effective working relationships with guests and associates.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.