Concierge

Cogir USA; Matthews (NC); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Early access to paycheck

Health, Dental, Vision, and Life

Paid Vacation, Holidays, and SickLeave

401K with company match

Free meals at work

Employee Assistance Program

Generous Employee Referral Program

Job summary

Cogir Senior Living is seeking a Concierge to be the first contact for residents, families, and visitors. You will provide front desk coverage and exceptional customer service, creating a welcoming community experience and coordinating resident services.

The role requires a high school diploma and 6–12 months of customer service or front desk experience, with proficiency in Word, Excel, and Outlook. Flexible shifts including weekends and holidays are expected.

Qualifications

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.
• Proficiency with Word, Excel, and Outlook.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Answer multi-line telephone calls and direct inquiries.
• Greet residents, families, visitors, and vendors warmly.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks and light clerical work.
• Order office supplies.
• Address concerns and escalate to management when needed.
• Complete work order requests.

Skills

Customer service

Front desk

Phone etiquette

Computer literacy

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.


• Early access to paycheck.


• Health, Dental, Vision, and Life Insurance.


• Paid Vacation, Holidays, and Sick Leave.


• 401K with company match.


• Free meals at work.


• Employee Assistance Program.


• Generous Employee Referral Program and more.

POSITION SUMMARY

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

KEY RESPONSIBILITIES

• Answer a multi-line telephone, directing calls and inquiries as needed.


• Greet all families, residents, guests, and vendors with a smile.


• Maintain outside visitor logs and monitor access to the community.


• Assist residents with scheduling transportation, activities, or appointments.


• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.


• Order office supplies.


• Address resident concerns or questions and escalata issues to management when necessary.


• Complete work order requests.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• High School Diploma or equivalent.

Experience, Competencies, and Skills:

• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.


• Working knowledge of various computer systems, including Word, Excel, and Outlook.


• Patience and willingness to assist our residents, visitors, and team members.


• Friendly, assertive, professional, outgoing, multitasked, and organized.


• Excellent communication skills.


• Availability to work flexible shifts, including weekends and holidays.


• Ability to maintain confidentiality and adhere to ethical standards.