Concierge Supervisor

BuySphere Retail Staffing; Las Vegas (NM); On-site; USD 15,000 - 21,000; Full time

Job summary

BuySphere Retail Staffing is seeking a Concierge Supervisor for a luxury hotel in Las Vegas. You will oversee daily operations of the concierge team and ensure guest requests are met promptly and professionally.

You will train, schedule, and supervise staff, manage inventory, build relationships with local vendors, and stay informed about attractions to assist guests. Strong leadership and exceptional communication are essential, with flexible hours including nights and weekends as needed.

Qualifications

• Experience in concierge or similar customer service role.
• Knowledge of Las Vegas area attractions preferred.
• Excellent verbal and written communication.
• Ability to lead and manage a team and work flexible hours.

Responsibilities

• Oversee the daily operations of the concierge team.
• Provide exceptional customer service to all guests.
• Train, schedule, and supervise concierge staff.
• Maintain inventory and order supplies as needed.
• Develop and maintain relationships with local businesses and vendors.
• Stay up-to-date on local events and attractions to assist guests.

Skills

Leadership

Customer Service

Communication

Staff Training

Scheduling

Job description

Concierge Supervisor

As a Concierge Supervisor, you will be responsible for overseeing the daily operations of the concierge team at our luxury hotel in Las Vegas. Your main duty will be to provide exceptional customer service and ensure that all guest requests and needs are met in a timely and professional manner. You will also be responsible for training, scheduling, and supervising the concierge staff, as well as maintaining inventory and ordering supplies.

To excel in this role, you should have previous experience working as a concierge or in a similar customer service position. A strong knowledge of the local area and its attractions is also preferred. Excellent communication skills, both verbal and written, are essential for success in this role. As a supervisor, you must have strong leadership skills and be able to effectively manage a team.

Responsibilities

• Oversee the daily operations of the concierge team
• Provide exceptional customer service to all guests
• Train, schedule, and supervise concierge staff
• Maintain inventory and order supplies as needed
• Develop and maintain strong relationships with local businesses and vendors
• Stay up-to-date on local events, attractions, and services to assist guests with their inquiries
• Handle guest complaints or concerns in a professional manner
• Ensure all guest requests are fulfilled promptly and accurately

Requirements

• Previous experience as a concierge or in a similar customer service position
• Knowledge of Las Vegas area attractions and services preferred
• Excellent communication skills (both verbal and written)
• Strong leadership skills with the ability to manage a team effectively
• Ability to work flexible hours including nights, weekends, and holidays if needed

Salary: Starting salary of $1600 per month with potential for growth based on performance.

City: Las Vegas

We welcome applicants from all backgrounds including Kenyans, foreigners with proper work permits, non-native English speakers, recent graduates without experience.

Note: This job does not require advanced English skills.