Concierge

Excelsior Care Group; Lakeland (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Excelsior Care Group is seeking a dedicated Concierge for Charming Lakes Rehabilitation in Lakeland, Florida. The role involves enhancing resident experience through coordination, support, and fostering relationships. Candidates should have a high school diploma and strong customer service skills, with nursing home experience preferred.

Benefits

Competitive pay based on experience

Supportive and collaborative work environment

Qualifications

• Minimum of 2 years of customer service experience preferred.
• Nursing home experience preferred.

Responsibilities

• Coordinate new resident arrivals and prepare rooms.
• Foster strong relationships with residents and families.
• Address resident concerns and provide support.

Skills

Interpersonal skills

Customer service

Education

High School Diploma or equivalent

Job description

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This range is provided by Excelsior Care Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $20.00/hr

Join Our Team as a Concierge at Charming Lakes Rehabilitation!

Location: Lakeland, Florida

Position Type: Concierge

Shift: Full Time

Pay Range: $15-$20 per hour (based on experience)

At Charming Lakes Rehabilitation, we take pride in providing exceptional care and creating a warm, welcoming environment for our residents. We are seeking a dedicated Concierge to join our team and enhance the resident experience.

Key Responsibilities:

• Collaborate with the Admissions Department to coordinate new resident arrivals.
• Prepare rooms for new residents, ensuring cleanliness, functionality, and a welcoming atmosphere.
• Assemble and deliver welcome baskets for residents.
• Greet and escort new residents to their rooms while providing a warm, supportive introduction to our facility.
• Address resident concerns by responding to call bells, listening attentively, and ensuring follow-up.
• Foster strong relationships with residents, families, and staff, promoting a positive community spirit.
• Support administrative and admission-related tasks, including room changes, follow-up forms, and discharge preparations.
• Provide tours and assist with resident council meetings as needed.
• Monitor and schedule smoking sessions as required.
• Communicate effectively with administrative staff via daily progress reports.
  
  
  

Qualifications:

• High School Diploma or equivalent.
• Exceptional interpersonal and customer service skills.
• Minimum of 2 years of customer service experience (preferred).
• Nursing home experience (preferred).
  
  
  

Why Join Us?

• Competitive pay based on experience.
• A meaningful role that impacts the lives of residents and their families.
• A supportive and collaborative work environment.
  
  
  

Be the friendly face and supportive presence our residents and their families rely on. Your contributions will ensure a positive and memorable experience for everyone at Charming Lakes Rehabilitation.

Apply today to become a vital part of our team!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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